Hailina Mikhail
Hamilton
Summary
To obtain part time employment within a field that will expand my customer service skills and experience with customers. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Toys R Us Canada
11.2020 - 01.2025
- Handle customer complaints and inquiries about products and services provided by the retail store
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Guest Service Representative
Wild Water Works
04.2024 - 09.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong relations with returning guests to foster loyalty and repeat business.
Education
Bachelor of Science - Applied Psychology And Human Behavior
McMaster University
Hamilton, ON04.2026
High School Diploma -
Glendale Secondary School
06.2022
Skills
- Computer Skills; Microsoft word and excel
- Customer Service
- Stocking and Replenishing
- Excellent People Skills
- Teamwork and Collaboration
- Merchandise Display
- Multitasking Strengths
Additional Information
Volunteer Experiences:
- YMCA- helped support events, programs and provided expertise in leadership (2017-2018)
- Total Image hair salon – helped clean, organize and restock merchandise (2018-2019)
- Eastagate Gift Wrapping- wrapped presents for customers during christmas season (2019)
Timeline
Guest Service Representative
Wild Water Works
04.2024 - 09.2024
Sales Associate
Toys R Us Canada
11.2020 - 01.2025
High School Diploma -
Glendale Secondary School
Bachelor of Science - Applied Psychology And Human Behavior
McMaster University
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