Hailie Anne Reyes
Brampton,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options and knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Friendly and outgoing Pet Sitter devoted to keeping animal environments safe, secure and clean. Background includes working in residential, business and agricultural environments to handle different animal needs. Smoothly coordinate food, medication and housekeeping schedules to maintain optimal animal health and pet owner peace of mind. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Cashier, Customer Service, Stocking and Organizing
FOLLETT STAFFING
01.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes
- Stocked, tagged and displayed merchandise as required
- Assisted customers with returns, refunds and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
- Addressed customer needs and made product recommendations to increase sales
- Built strong relationships with field operations team to support business development opportunities and improve service
- Welcomed customers and helped determine their needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Upsold additional products and services to customers, increasing revenue
House Keeping
Holland Christian Homes
08.2022 - 08.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
Cashier, CIS Representative, Associate, Cleaner
FAN D FLAME
07.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs
- Restocked and organized merchandise in front lanes
- Stocked, tagged and displayed merchandise as required
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
- Removed trash, debris and other waste materials from premises
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance
- Used time management and efficient cleaning methods to meet deadlines
- Handled equipment, chemicals, and materials properly and with caution
Dog and Kennel Attendant, Cleaning, Sanitizing
HOUND CREW
03.2023 - 07.2023
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines
- Provided top-notch customer service to every customer and exceptional care to animals
- Collected animal waste produced on walks and discarded in trash or approved receptacles
- Utensil Sanitizing
- Kennel Disinfection
- Floor Sanitizing
- Kennel Cleaning and Sanitizing Methods
- Table Setting Knowledge
- Table and Dining Room Setup
- Store Opening and Closing
- Preventing Food Spoilage
- Updating Seasonal Menu
- Food Packaging and Labeling
- Food and Beverage
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
- Removed trash
- Debris and other waste materials from premises
- Used time management and efficient cleaning methods to meet deadlines
- Handled equipment, chemicals, and materials properly and with caution
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings
Education
Bachelor of Science - Nursing Practice in Canada
Humber College
07.2023
Bachelor of Science - Nursing Practice in Canada
Humber College
Toronto, ONSkills
- Computer Proficiency
- Microsoft PowerPoint
- Active Listening
- Critical Thinking
- Reading Comprehension
- Retail Sales Customer Service
- Customer Service
- Microsoft Excel
- Spreadsheets
- Managing Multiple Tasks
- Calm and Professional Under Pressure
- Grammar
- Dish Sanitizing
- Equipment Cleaning and Sterilization
- Dog Boarding
- Hallway Sanitizing
- Dog Behavior
- Cleaning and Sanitizing
- Facility and Site Cleaning
- Sanitizing Protocols
- Cash Handling
- Hospitality Service Expertise
- Handling Complaints
- Clear Communication
- Training and Motivation
- Multitasking Abilities
- Attention to Detail
- Written Communication
- Self-Motivated
- Flexible and Adaptable
- Excellent Communication
- Planning and Coordination
- Window Cleaning
- Restroom detailing
- Laundry Management
- Residential Cleaning
- Cleaning techniques
- Waste disposal
- Folding clean laundry
- Chemical Handling
- Excellent oral and written communication
- Vacuuming and sweeping
- Housekeeping
- Health and safety compliance
- Vacuuming
- Mopping and sweeping
- Cleaning bathrooms
- Sorting and washing laundry
- Cleaning and organizing abilities
- Ordering cleaning supplies
- Physically strong
- Customer-Oriented
- Dusting furniture
- Deep cleaning expertise
- Bathroom cleaning
- Kitchen Cleaning
- Ironing and folding
- Supply Stocking
Additional Information
I am driven by my goals to succeed, and I will do anything to achieve my goals and my dreams
References
- Ms. Pittlin Braveboy, +1(647) 993-9661
- Ms. Maria Judith Parayno, +1(437) 774-3452
Languages
English
Native or Bilingual
Timeline
Dog and Kennel Attendant, Cleaning, Sanitizing
HOUND CREW
03.2023 - 07.2023
Cashier, Customer Service, Stocking and Organizing
FOLLETT STAFFING
01.2023 - 03.2024
House Keeping
Holland Christian Homes
08.2022 - 08.2023
Cashier, CIS Representative, Associate, Cleaner
FAN D FLAME
07.2022 - 08.2023
Bachelor of Science - Nursing Practice in Canada
Humber College
Bachelor of Science - Nursing Practice in Canada
Humber College
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