Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haili Hobbs

El Cajon

Summary

Licensed Esthetician and Skin Care Consultant with more than 600 hours of professional training. Sales-focused, customer-oriented Esthetician skilled in various types of facials.

Overview

11
11
years of professional experience

Work History

Beauty Concierge

Nordstrom
04.2024 - Current
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Streamlined appointment booking process for clients by effectively managing schedules using various salon software programs.
  • Developed strong rapport with clientele through attentive listening skills and genuine empathy towards their individual needs or concerns.
  • Collaborated with team members to provide seamless customer experiences, ensuring smooth transitions between services and staff members.
  • Efficiently handled cash transactions and operated POS systems, ensuring accuracy in daily financial records and minimizing discrepancies.
  • Managed inventory levels efficiently by conducting regular stock audits and coordinating orders with suppliers as needed.
  • Provided support during high-volume periods through efficient multitasking abilities that ensured all client needs were addressed promptly.
  • Created a welcoming and positive atmosphere in-store by maintaining a clean, organized, and visually appealing display area.
  • Implemented visual merchandising, new launch displays and collateral placement.
  • Delivered exceptional customer service by promptly addressing concerns, resolving issues, and ensuring overall satisfaction.

Floral Artist Key Holder

The Floral Craft
09.2018 - Current


  • Make traditional corsages, bouquets, wreaths, and wedding decorations, as well as other kinds of original designs
  • Operated cash registers receiving and processing hundreds of dollars in sales each day.
  • Participated in art exhibitions and shows to showcase work.
  • Worked with clients to understand desired outcomes and requirements.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Completed store opening and closing procedures.
  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Utilized expert product knowledge to assist customers in making informed purchasing decisions.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.

Esthetician

California Hair Design Academy
08.2023 - 02.2024
    • Stocked treatment rooms with proper supplies.
    • Welcomed clients arriving for appointments.
    • Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage
    • Analyzed skin condition and made appropriate product recommendations.
    • Educated patients on treatment options.
    • Performed waxing, back treatments, and gentle exfoliation to improve overall skin condition.
    • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
    • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
    • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
    • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
    • Developed customized facial treatments for individual clients to address specific skin care needs.

Personal stylist

Lane Bryant
10.2020 - 05.2021
    • Identify clients' needs and help them find clothing items that fit their body type
    • Customer service such as making friendly relationships, remembering their names, and greeting new customers that enter the store
    • Organizing and maintaining
    • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
    • Pulls warehouse items from the shelves based on the number, size, color, quantity, and quality requirements
    • Take orders from customers and arrange pickup of freight and cargo for delivery to the loading platform
    • Maintaining the outlook of the store
    • This implies cleaning, arranging, and when necessary stocking the shelves
    • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

Personal stylist

Buckle
10.2019 - 10.2020
    • Identify clients' needs and help them find clothing items that fit their body type
    • Customer service such as making friendly relationships, remembering their names, and greeting new customers that enter the store
    • Organizing and maintaining
    • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
    • Pulls warehouse items from the shelves based on the number, size, color, quantity, and quality requirements
    • Take orders from customers and arrange pickup of freight and cargo for delivery to the loading platform
    • Maintaining the outlook of the store
    • This implies cleaning, arranging, and when necessary stocking the shelves
    • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.

Office Assistant

Master Liens
01.2015 - 05.2019
    • Assist owner and 3 employees with organizing construction lien paperwork
    • Maintain all files and keep filling up to date.

Retail Clerk

Carter's Children's Clothing
11.2017 - 01.2018
  • Search for items online
  • Help customers find the item they desire to purchase on the shelves
  • Keep merchandise neat and returned to shelves
  • Ensure excellent retail experiences to customers.

Education

Esthetican

California Hair Design Academy
La Mesa, CA
02.2024

High School Diploma -

Diego Valley East Public Charter
El Cajon, CA
10.2020

Skills

  • Fast learner with ability to manage multiple projects and responsibilities at the same time
  • Ability to apply what I've learned in school to the job environment and can adapt to each unique situation
  • Experience with customer service and customer-facing responsibilities
  • Trustworthy with sole responsibility for the job
  • Experience opening and closing a flower shop, making arrangements, and securing all monetary transactions
  • Typing speed of about 40 wpm with about 95% accuracy
  • Continuing to improve typing skills

Timeline

Beauty Concierge

Nordstrom
04.2024 - Current

Esthetician

California Hair Design Academy
08.2023 - 02.2024

Personal stylist

Lane Bryant
10.2020 - 05.2021

Personal stylist

Buckle
10.2019 - 10.2020

Floral Artist Key Holder

The Floral Craft
09.2018 - Current

Retail Clerk

Carter's Children's Clothing
11.2017 - 01.2018

Office Assistant

Master Liens
01.2015 - 05.2019

Esthetican

California Hair Design Academy

High School Diploma -

Diego Valley East Public Charter

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Haili Hobbs