Hailey (Gyuri) Kwon
Calgary,AB
Summary
Throughout my work experience as a server, I have consistently embodied the values of friendliness, outgoingness, and a passion for hospitality. My dedication to going above and beyond in my role, along with my ability to build strong connections with guests, has allowed me to thrive in fast-paced restaurant environments. I am confident that my combination of hard work, exceptional service, and willingness to take on additional responsibilities will make me a valuable asset in any establishment focused on delivering top-tier customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Apron
05.2022 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cleared, washed and stacked all plates, dining utensils, glassware, and trays, quickly and without breaking.
- Answered customer questions about hours, seating, and menu information.
- Cleaned the restaurant after hours.
Office Assistant/Well Test Operator
Asia Pacific Satellite Inc.
05.2021 - 08.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Translated documents from Korean to English and vice versa.
- Completed daily reports inputting data into production software.
- Monitored operating parameters of installed equipment in accordance to specification.
Education
Bachelor of Commerce - Marketing
University of Calgary
Calgary05.2025
Skills
- Menu Memorization
- Managing Extras
- Stocking and Replenishing
- To-Go Order Preparation
- Customer Service and Rapport
- Order Accuracy
- Conflict and Complaint Resolution
- Forecast Preparation
- Table Monitoring and Turnover
- Check Payment Processing
- Bathroom Servicing
- Billing and Payment Processing
- Teamwork and Collaboration
- Organization and Time Management
- Self-Motivated
Certification
Proserve
Timeline
Server/Bartender
The Apron
05.2022 - 07.2023
Office Assistant/Well Test Operator
Asia Pacific Satellite Inc.
05.2021 - 08.2021
Bachelor of Commerce - Marketing
University of Calgary
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