Hailey Withers
San Diego
Summary
Dynamic Patient Care Coordinator with extensive experience at a Dental Clinic, excelling in HIPAA compliance and patient relations. Proven track record in enhancing patient satisfaction through efficient appointment scheduling and strategic communication. Adept at multitasking and streamlining operations, resulting in improved patient care delivery and reduced errors in billing processes.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Dental Clinic
10.2023 - 03.2025
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
Shift Lead Manager
Jersey Mike's Subs
04.2020 - 06.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Restaurant Sales Bookeeper
DZ Atkins
01.2022 - 01.2023
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
Education
Diploma -
Mount Miguel High School
Spring Valley, CA06.2021
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient relations
- Attention to detail
- Insurance verification
- Patient care coordination
- Scheduling
- Strategic planning
- Multitasking
- Clinical practice operations
Timeline
Patient Care Coordinator
Dental Clinic
10.2023 - 03.2025
Restaurant Sales Bookeeper
DZ Atkins
01.2022 - 01.2023
Shift Lead Manager
Jersey Mike's Subs
04.2020 - 06.2023
Diploma -
Mount Miguel High School
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