Knowledgeable team member with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in managing inventory and cash handling.
· Heightened my communication skills with customers as these interactions were very valued at our stand.
· Continued to promote my quick learning and memorizing skills by staying informed about our extensive menu, customizations, pricing, inventory, and ingredients.
· Known to be a very trusted and hardworking individual to step into a shift lead role when necessary.
· Apply extra awareness and interaction to our regular customers who drive through every day to enhance their drive to work, school, etc.
· Helped train and guide new hires with drink production and customer service.
· Showcased quick learning and memorizing skills to understand their register technology, as well as their online rewards system.
· Grew major confidence in quick, social interactions with customers, enhancing their shopping experience in a positive and efficient way.
· Learned and used problem-solving skills to handle unexpected situations with customers at the register and guest services desk.
· Quick thinking was necessary when handling “out of system” transactions or returns such as problems with purchases, no receipt returns, inconsistent pricing, calling a supervisor for help, and emotional responses from customers.
Computer: Microsoft (Word, PowerPoint, Excel), Google (Slides, Sheets, Docs, Calendar), Zoom
Quickly adapt to fast paced environments, eager to learn and train, and always prioritize staying organized within my work