Hailey Vera

· Heightened my communication skills with customers as these interactions were very valued at our stand.

· Continued to promote my quick learning and memorizing skills by staying informed about our extensive menu, customizations, pricing, inventory, and ingredients.

· Known to be a very trusted and hardworking individual to step into a shift lead role when necessary.

· Apply extra awareness and interaction to our regular customers who drive through every day to enhance their drive to work, school, etc.

· Helped train and guide new hires with drink production and customer service.

· Showcased quick learning and memorizing skills to understand their register technology, as well as their online rewards system.

· Grew major confidence in quick, social interactions with customers, enhancing their shopping experience in a positive and efficient way.

· Learned and used problem-solving skills to handle unexpected situations with customers at the register and guest services desk.

· Quick thinking was necessary when handling “out of system” transactions or returns such as problems with purchases, no receipt returns, inconsistent pricing, calling a supervisor for help, and emotional responses from customers.