Hailey Van Der Laan
London,ON
Summary
Dynamic leader with proven expertise in staff management and customer service honed at Gary’s No Frills. Excelled in training and mentoring, resolving conflicts with diplomacy, and fostering teamwork. Demonstrated adaptability and a goal-oriented approach, significantly enhancing team collaboration and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Supervisor
Gary’s No Frills
08.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Volunteer
Saint George Church Camp
08.2018 - 08.2018
- Maintained tidy and organized environment to comply with cleanliness standards.
- Collaborated with fellow counselors by sharing ideas, improving camp experiences.
- Conducted regular checks for identifying potential hazards to ensure camper safety.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Volunteer
John Hatch Tennis Ctr
07.2018 - 08.2018
- Led groups of children safely through variety of camp activities.
- Maintained an orderly and safe environment by enforcing camp rules and guidelines consistently across all age groups.
- Promoted teamwork and sportsmanship among campers while leading competitive games and team-building exercises.
- Assisted in the organization of special events, creating memorable experiences for campers throughout the summer season.
Education
Bachelor of Arts - Kinesiology
University of Western Ontario
London, ON04-2026
High School Diploma -
Saint Thomas Aquinas
London, ON06-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Conflict resolution
- Coaching and mentoring
- Teamwork and collaboration
- Multitasking Abilities
- Adaptability and flexibility
Languages
English
Native or Bilingual
Interests
- Enjoy participating in strength training for overall physical and mental well-being
- Member at the Startech YMCA
- Playing Sports, particularly in the summer with my friends We play a variety of sports like soccer, basketball, football, pickle ball and tennis
Timeline
Supervisor
Gary’s No Frills
08.2019 - Current
Volunteer
Saint George Church Camp
08.2018 - 08.2018
Volunteer
John Hatch Tennis Ctr
07.2018 - 08.2018
Bachelor of Arts - Kinesiology
University of Western Ontario
High School Diploma -
Saint Thomas Aquinas
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