Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hailey Testawitch

Fort St. John,BC

Summary

Experienced professional with a strong background in leadership, customer service, administration, and banking. Recently relocated back to Fort St. John and seeking a new opportunity to apply my skills in a dynamic, growth-oriented environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Manager

West Moberly First Nations
09.2024 - 03.2025
  • Coordinated daily tasks in office management and leadership assistance.
  • Supervised talent acquisition and integration processes.
  • Wrote and submitted grant applications and monitored funding outcomes.
  • Created internal reports regarding financial and operational performance.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Mental Health and Addictions Intake Officer

Poundmaker’s Lodge Treatment Centre
05.2023 - 08.2024
  • Supported clients seeking addiction and mental health treatment.
  • Conducted intake interviews, provided orientation, and connected clients with community resources.
  • Maintained confidential client records and liaised with healthcare staff.

Manager, Contact Centre

North Peace Savings & Credit Union
10.2020 - 04.2023
  • Led a 15-person contact centre team, overseeing daily operations and ensuring high-quality member service.
  • Implemented training programs to enhance team performance and customer satisfaction.
  • Developed and monitored key performance indicators (KPIs) to track service efficiency and effectiveness.
  • Collaborated with cross-functional departments to streamline processes and improve member experience.
  • Managed scheduling, staffing, and resource allocation to meet service level agreements.

Teller Supervisor

North Peace Savings & Credit Union
10.2019 - 10.2020
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

Teller

North Peace Savings & Credit Union
02.2019 - 08.2019
  • Coordinated daily tasks in office management and leadership assistance.
  • Supervised talent acquisition and integration processes.
  • Wrote and submitted grant applications and monitored funding outcomes.
  • Created internal reports regarding financial and operational performance.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Education

Bachelor Of Communication Studies - Finance

Athabasca University
Athabasca

Diploma - Business Management

Northern Lights College
Dawson Creek
06.2019

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Administrative support
  • Account reconciliation
  • Relationship building
  • Training and coaching
  • Cash management
  • Critical thinking

Certification

  • Customer Service Training (2021)
  • Leadership Development Program (2022)
  • Certified Financial Literacy Coach (2022)
  • Mental Health First Aid
  • Food Safe Level 1
  • Class 5 Driver’s License

Timeline

Office Manager

West Moberly First Nations
09.2024 - 03.2025

Mental Health and Addictions Intake Officer

Poundmaker’s Lodge Treatment Centre
05.2023 - 08.2024

Manager, Contact Centre

North Peace Savings & Credit Union
10.2020 - 04.2023

Teller Supervisor

North Peace Savings & Credit Union
10.2019 - 10.2020

Teller

North Peace Savings & Credit Union
02.2019 - 08.2019

Bachelor Of Communication Studies - Finance

Athabasca University

Diploma - Business Management

Northern Lights College

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Hailey Testawitch