Hailey Stirling
Red Deer,AB
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
12.2022 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees
- ordering and maintaining inventory supplies
Barista
Starbucks
08.2022 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
Tim Hortons
06.2021 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Worked effectively in fast-paced environments.
- proficient in drive-through and POS systems
- educated on restock cycles
Waitress/Server
Joeys Restaurant
01.2021 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
Education
Doula Certification -
SBD Academy
Skills
- Staff Management
- Training and mentoring
- Customer-Oriented
- Cash handling expertise
- Inventory control and record keeping
- Policy Enforcement
- Friendly and outgoing
- Opening and closing duties
- Order Taking
Languages
English
Native or Bilingual
Certification
- Pro serve certification
- Alberta food safety certification
Timeline
Shift Supervisor
Starbucks
12.2022 - 04.2024
Barista
Starbucks
08.2022 - 12.2022
Barista
Tim Hortons
06.2021 - 08.2022
Waitress/Server
Joeys Restaurant
01.2021 - 04.2021
Doula Certification -
SBD Academy
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