Hailey Solis
Lake Elsinore
Summary
Offering excellent interpersonal skills and keen interest in hospitality management, eager to learn and grow in a dynamic environment. Delivers solid foundation in customer service and ability to quickly adapt to new challenges and responsibilities. Ready to use and develop strong communication and organizational skills in a Law Enforcement role.
Overview
4
4
years of professional experience
Work History
Banquet Captain
Grand Tradition Estate & Gardens
01.2022 - Current
- Assisted in organizing banquet setups according to event specifications and client requests.
- Supported team members in executing service tasks during high-volume events.
- Helped coordinate communication between kitchen staff and serving team for timely service.
- Adapted quickly to changing demands and guest needs during events.
- Maintained cleanliness and organization of banquet areas before, during, and after events.
- Observed experienced staff to understand best practices for effective service delivery.
- Engaged with guests to ensure satisfaction and address any concerns promptly.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Monitored staff money handling for suspicious behaviors like card skimming.
- Maintained clean and safe work environment.
- Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
- Streamlined event execution, leading to smoother operations and happier clients, by training new staff on banquet protocols.
Education
Criminal Justice Certification - Criminal Justice
UEI College
Ontario, CA01-2026
Skills
- Team member development
- Staff management
- Exceptional leadership
- Team player
- Professional and courteous
- Quality control
- Problem-solving
- Professional attitude
- Attention to detail
- Information sourcing
- Procedure monitoring
Timeline
Banquet Captain
Grand Tradition Estate & Gardens
01.2022 - Current
Criminal Justice Certification - Criminal Justice
UEI College