CHRIS CALDWELL
Breslau
Summary
Dynamic and results-driven professional, demonstrating expertise in event management, team leadership, and business improvement with a proven track record of enhancing customer satisfaction, optimizing operations, and achieving measurable results.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Beertown Public House
2024 - 2025
- Managed inventory levels, optimizing supply chain processes to reduce waste and increase profitability.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Catering & Events Manager & Charcuterie Bar Supervisor
Fat Sparrow Group
2022 - 2024
- Enhanced client satisfaction through meticulous planning and execution of high-quality catering events.
- Streamlined event management processes, increasing efficiency and improving customer experiences.
- Managed budgets effectively, ensuring maximum value for clients and the company.
- Developed strong vendor relationships, resulting in cost savings and reliable services.
- Coordinated logistics for seamless event execution, including venue selection, setup, teardown, and transportation.
- Achieved consistent on-time delivery of catering orders through efficient scheduling systems.
- Collaborated with culinary teams to create menus tailored to specific client requirements.
- Produced detailed event proposals documenting timelines, suppliers, and budgets.
Assistant Manager
Lone Star Texas Grill
2021 - 2023
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback.
- Collaborated with the management team to develop strategic plans for business growth.
- Boosted employee morale through recognition and celebration of team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Ensured compliance with safety regulations through regular inspections.
General Manager
Nandos Canada
04.2019 - 06.2020
- Handpicked by Nando's CEO to lead the revitalization of a struggling store in Edmonton after successfully serving as Assistant General Manager in Kitchener.
- Successfully coached and managed a diverse team of 30 hourly and salaried staff.
- Achieved a notable 15% improvement in the Steritech score, showcasing a commitment to elevated hygiene and operational standards.
- Boosted staff engagement by an impressive 31%, as measured by the annual survey.
- Elevated mystery shop scores by 20%, indicating a consistent focus on exceeding customer service expectations.
- Implemented a proactive coaching approach, conducting in-the-moment coaching, Personal Development Plans, and measurable Performance Assessments monthly for salaried staff and quarterly for hourly staff.
- Transformed a negative dining atmosphere by fostering a positive work environment through exciting incentives, promotions, and sustained enthusiasm.
Assistant General Manager
Nandos Canada
2016 - 2019
- Strategically reduced labor costs from 27% to 21% using the Carpedia model while maximizing efficiency through cross-training and strategic scheduling.
- Actively contributed to community engagement initiatives, including building bikes for BBBS, organizing fundraising BBQs with RBC, and participating in the annual African Festival "Bring on the Sunshine" held at City Hall.
- Played a pivotal role in enhancing the guest experience by implementing improvements identified through mystery shops and providing real-time coaching.
- Demonstrated commitment to operational excellence by completing weekly inventory and actively participating in the development and execution of action plans to improve Gross Profit (GP).
Front of House Manager
Boston Pizza Bingemans
01.2013 - 01.2015
- Spearheaded opening and closing procedures, ensuring the seamless daily operation of the restaurant, including completing meticulous daily sales reporting and cash balancing procedures.
- Orchestrated weekly bartender schedules, meticulously managing staffing levels to ensure optimal coverage while making strategic cuts when necessary.
- Provided comprehensive support across all front-of-house positions, showcasing adaptability and leadership.
- Conducted regular quality checks, ensuring a consistently high standard of service, and promptly addressed guest concerns to maintain overall guest satisfaction.
Education
Animal Grooming
Conestoga College Institute of Technology And Advanced Learning
KitchenerHigh School - undefined
St. Mary’s Catholic Secondary School
Kitchener, Ontario01.2006
Certification
- Canadian Food Safety & Ontario Smart Serve Certificate
- Certified in Standard First Aid, Mental Health First Aid & CPR
- JHSC Part 1 & 2
Timeline
General Manager
Nandos Canada
04.2019 - 06.2020
Front of House Manager
Boston Pizza Bingemans
01.2013 - 01.2015
High School - undefined
St. Mary’s Catholic Secondary School
Assistant General Manager
Beertown Public House
2024 - 2025
Catering & Events Manager & Charcuterie Bar Supervisor
Fat Sparrow Group
2022 - 2024
Assistant Manager
Lone Star Texas Grill
2021 - 2023
Assistant General Manager
Nandos Canada
2016 - 2019
Animal Grooming
Conestoga College Institute of Technology And Advanced Learning