Hailey Smith
San Jose
Summary
Dynamic professional with proven expertise in sales, social media management and data analysis at Orangetheory Fitness. Adept at leading teams and enhancing customer service, I successfully developed KPIs that drove operational improvements and engaged online communities, fostering a positive brand image. Committed to achieving excellence in every endeavor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Studio Manager
Orangetheory Fitness Sunnyvale and Valley Fair
Sunnyvale
08.2023 - Current
- Analyzed studio performance metrics to identify trends, challenges, and opportunities for growth.
- Delegated work to staff, setting priorities and goals.
- Analyzed business performance data and forecasted business results for upper management.
- Developed and monitored key performance indicators (KPIs) to assess operational success and areas for improvement.
- Provided training and guidance to team members on best practices for utilizing social media tools.
- Monitored daily operations for the studio, ensuring all tasks were completed efficiently and effectively.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Assisted in training new staff members on studio policies and procedures.
- Prepared monthly calendar to manage online content across multiple platforms and created engaging content for Instagram and Facebook.
- Ensured compliance with company policies when publishing content online.
- Used editing and graphic design tools to create content and visuals for social media.
- Engaged with the online community, responding to comments and messages to foster a positive brand image.
Sales Associate
Orangetheory Fitness Rose Garden and Willow Glen
San Jose
12.2019 - 08.2023
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Maintained knowledge of sales, promotions, and security practices.
- Answered customer inquiries regarding membership features, pricing, and availability.
- Upsold additional items based on customer interests and needs.
- Maintained the cleanliness of the studio environment, including the lobby, fitness room, bathrooms, and showers.
- Worked with fellow team members to achieve group targets.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Managed accounts across multiple social media channels.
- Promoted classes and facility amenities on social media.
- Developed content for social media channels.
Co-Manager
Journeys Shoe Store
San Jose
02.2017 - 11.2019
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established procedures for handling returns and exchanges efficiently.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained new employees to meet job requirements.
- Resolved conflicts between employees in a professional manner.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Created reports summarizing store performance metrics.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed transactions, returns, and exchanges of over $5,000.
- Counted registers, and made bank deposits of over $20,000.
Education
Associate of Arts - Communications
West Valley College
Saratoga, CA05-2024
Bachelor of Arts - Communications
San Jose State University
San Jose, CASkills
- Social media management
- Content creation
- Data analysis
- Customer service
- Team leadership
- Employee training
- Verbal and written communication
Certification
- NASM Certified
Languages
English
Professional
References
References available upon request.
Timeline
Assistant Studio Manager
Orangetheory Fitness Sunnyvale and Valley Fair
08.2023 - Current
Sales Associate
Orangetheory Fitness Rose Garden and Willow Glen
12.2019 - 08.2023
Co-Manager
Journeys Shoe Store
02.2017 - 11.2019
Associate of Arts - Communications
West Valley College
Bachelor of Arts - Communications
San Jose State University