Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Smith

Kitchener,Canada

Summary

Highly motivated customer services representative with a passion to satisfy the needs of others. Detail oriented, enthusiastic and committed to providing an enjoyable experience when providing services.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Health and Safety Representative

Sky Zone Trampoline Park
12.2022 - 09.2023
  • Conducted monthly health and safety inspections to ensure safety of guests in our park
  • Mentored and supported staff in identifying and implementing procedures and practices to protect safety and security of workers
  • Monitored workplace activities to determine compliance with safety regulations and standards
  • Educated employees on hazardous waste management, emergency response and safe work practices.
  • Developed and implemented safety policies and procedures to promote workplace safety.

Court Monitor/ Event Host/Cashier

Sky Zone Trampoline Park
03.2022 - 09.2023
  • Hosted multiple birthday parties by engaging with guests
  • Watching guests to ensure rules are being followed to ensure a safe visit
  • Checking in guests upon arrival
  • Light cleaning duties to maintain the cleanliness of the park
  • Manage conflicts with both children and adults


Cashier

Food Basics
08.2017 - 06.2021

● Assisted customers with completing purchases, including processing payments and bagging items.

● Reported unsafe behaviour from customers to the manager.

● Resolved customer complaints and concerns

● Wiped down counters and conveyor belt to maintain cleanliness.

● Learned roles of other departments and assisted in stocking shelves

● Answering and assisting customers on the phone.

Cashier

Pandora
11.2021 - 01.2022

● Operated the cash register, collected payments, and provided accurate change.

● Completed daily tasks to keep areas clean and neat for maximum productivity.

● Wiped down counters to remove dust and maintain cleanliness.

● Worked closely with front-end staff to assist customers.

Processed sales transactions to prevent long customer wait times

Elderly Caregiver

The Village Manor
03.2021 - 04.2021

● checking in with/screening residents as well as taking orders for meals

● cooking nutritious meals for residents as well as serving and setting up the dining hall for mealtimes

● assisted in laundry for both kitchen and residents

● collected trays from rooms, delivered snacks before bed

● played games with the elderly to keep them content and having fun

● Light cleaning tasks to maintain cleanliness

Community Volunteer

St Jacobs Lions Club
01.2014 - Current

● enthusiastically participated in collecting food items as a team

● coat checked dozens of youth dances, responsible for watching personal items

● participated in roadside clean up to help give back to my community

● participated in multiple dog walk fundraisers for guide dogs where I was responsible for handing out water to the dogs and humans

Education

Undergraduate Certificate - Social Development Studies

University of Waterloo
Waterloo, ON
04.2026

Certificate - Human Services

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05.2022

High School Diploma -

St. Mary's High School
Kitchener, ON
06.2020

Skills

  • Time Management
  • Communication Skills
  • Working Under pressure
  • Good listening skills
  • Organization
  • Self-Motivated
  • Team leadership
  • Flexibility
  • Customer Service-Oriented
  • Guest Satisfaction

Certification

● Human Services Foundation- Certificate

● Worker Health and Safety in 4 Steps- Certificate of Completion

● WHIMIS 2015 for Workers- Certificate

● Health and Safety Committees- Certificate

● Standard First Aid Level C- Certificate

● Be There Certificate- Mental Health Certificate

Timeline

Health and Safety Representative

Sky Zone Trampoline Park
12.2022 - 09.2023

Court Monitor/ Event Host/Cashier

Sky Zone Trampoline Park
03.2022 - 09.2023

Cashier

Pandora
11.2021 - 01.2022

Elderly Caregiver

The Village Manor
03.2021 - 04.2021

Cashier

Food Basics
08.2017 - 06.2021

Community Volunteer

St Jacobs Lions Club
01.2014 - Current

Undergraduate Certificate - Social Development Studies

University of Waterloo

Certificate - Human Services

Conestoga College Institute of Technology And Advanced Learning

High School Diploma -

St. Mary's High School
Hailey Smith