Hailey Silvas
La Mirada
Summary
Detail-oriented Service Crew Member experienced in ensuring cleanliness and operational efficiency. Delivered exceptional customer service through effective communication and multitasking in high-volume environments. Committed to supporting team objectives and enhancing patron experiences by maintaining a welcoming atmosphere.
Overview
1
1
Certification
8
8
years of post-secondary education
4
4
years of professional experience
Work History
Water Safety Instructor/Deck Supervisor
Aqua Tots
Anaheim
06.2024 - Current
- Monitored activities in swimming areas to prevent accidents and provide assistance to swimmers.
- Conducted swim lessons for groups and individuals, ensuring a safe and supportive environment.
- Instructed children on water safety techniques and swimming skills.
- Demonstrated water safety and swimming techniques to students of varying skill levels.
- Trained and supported junior instructors in teaching methodologies.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Monitored pool activities to ensure a safe environment for all participants.
- Monitored pool chemicals and temperature to ensure a safe and comfortable swimming environment.
- Kept operations in full compliance with federal and state water safety standards.
- Evaluated student performance throughout the course and provided feedback.
- Monitored student progress and identified areas where additional instruction was required.
- Conducted assessments to evaluate student progress and skill levels.
- Conducted swim level evaluations to appropriately place students in classes matching their abilities.
- Planned classes focusing on instruction, demonstration and work time.
- Developed engaging lesson plans to enhance learning experiences.
- Fostered a culture of teamwork and respect among students and staff.
- Built positive relationships with students, parents, colleagues and administrators.
- Engaged with parents and guardians to address concerns and communicate student progress.
- Communicated with parents to discuss youth student progress and goals.
- Adhered to facility policies concerning health and safety protocols while providing instruction.
- Assisted in preparing reports related to water safety classes including attendance records, evaluations and other documentation.
- Acquired and maintained CPR and first-aid certification.
- Maintained current knowledge of applicable laws, regulations and standards related to water safety instruction.
- Demonstrated swimming techniques, strokes and rescues to students of all ages.
- Promoted safe water practices and performed preventive action, emergent response and first-aid.
- Attended staff training sessions to enhance teaching and safety skills.
- Fostered students' confidence and progress by encouraging diligence and perseverance in challenging tasks.
- Promoted safe water practices and performed preventive action, emergent response and first-aid.
Private Sports Instructor
Private Home
Buena Park
04.2022 - 01.2026
- Developed personalized training plans to enhance athletic performance and fitness goals.
- Instructed clients on proper techniques and safety protocols during training sessions.
- Instructed players on proper techniques for individual and team sports activities.
- Monitored client progress and provided constructive feedback during sessions.
- Designed engaging sports activities tailored to individual skill levels.
- Maintained sports equipment and ensured a safe training environment at all times.
- Ensured safety protocols were followed at all times by all participants.
- Communicated regularly with parents regarding their children's participation in the program.
- Researched best practices in sports instruction methods for continual improvement of program curriculum.
- Planned special events such as tournaments or competitions for participants.
Crew Member
Mcdonald’s
La Habra
09.2023 - 10.2024
- Engaged with customers to provide excellent service and product knowledge.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Served food quickly for positive guest experiences.
- Prepared and served various Italian ice flavors to customers.
- Operated equipment for mixing and serving frozen treats efficiently.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in managing inventory of supplies and ingredients.
- Maintained cleanliness and organization of the service area.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
Crew Member
Rita’s Italian Ice
Brea
02.2023 - 12.2023
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Greeted customers upon arrival, offered menus and addressed inquiries about menu items to enhance guest experience.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Resolved customer complaints in a professional manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Engaged with customers to deliver exceptional service and share product knowledge, fostering a welcoming atmosphere.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared and served various Italian ice flavors to customers.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Operated equipment for mixing and serving frozen treats efficiently.
- Served food promptly to enhance guest satisfaction. for positive guest experiences.
- Maintained cleanliness and organization of the service area.
- Cleaned restaurant area thoroughly to maintain hygiene standards. by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints professionally, ensuring satisfaction and maintaining positive relationships.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new employees on daily tasks and customer service standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Packed fast food products in approved containers, cups, and bags.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Followed health and safety guidelines to ensure a safe work environment.
- Upheld high standards of productivity and quality in operations.
Education
Associate of Science - Psychology
Fullerton College
Fullerton, CA 08.2022 - 05.2026
Associate of Science - Sociology
Fullerton College
Fullerton, CA 08.2022 - 05.2026
Skills
- CPR certification
- Emergency response planning
- Safety protocols
- Safety training coordination
- Instructional presentation
- Class management
- Team building
- Teamwork and collaboration
- Effective communication
- Verbal communication
- Customer service
- Customer relations
- Dependability
- Work ethic
- Multitasking
- Resource management
- Empathy and patience
- Cash handling
- Credit card processing
- Employee training
Certification
- CPR certification
- Certified Emergency Response Team
Timeline
Water Safety Instructor/Deck Supervisor
Aqua Tots
06.2024 - Current
Crew Member
Mcdonald’s
09.2023 - 10.2024
Crew Member
Rita’s Italian Ice
02.2023 - 12.2023
Associate of Science - Psychology
Fullerton College
08.2022 - 05.2026
Associate of Science - Sociology
Fullerton College
08.2022 - 05.2026
Private Sports Instructor
Private Home
04.2022 - 01.2026