Hi, I’m
Hailey Shandera
Sherwood Park,AB
Summary
Adaptive, integrity-driven, and tenacious individual with a strong ability to work collaboratively in a team environment and independently. Proven track record of providing exceptional customer service, building positive rapport, and resolving customer complaints. Detail-oriented with effective communication skills. Motivated to learn, grow, and excel in the service industry.
Overview
5
years of professional experience
1
Certification
Work History
Poets Cove Resort & SpaPender Island, BC
Server
07.2020 - 09.2020
Job overview
- Executed opening/closing duties to ensure workplace organization.
- Prepared tables with attention to sanitation and order.
- Welcomed and seated guests in a friendly manner.
- Assisted guests with food and beverage selection.
- Ensured timely preparation of kitchen orders according to specifications.
- Provided recommendations and answered guest inquiries.
- Collaborated with restaurant staff.
- Resolved guest complaints with a positive attitude.
- Processed bills and handled payments.
McBain CameraSherwood Park, AB
Sales Associate
02.2018 - 01.2020
Job overview
- Organized and produced photos for government-issued ID.
- Assisted customers in selecting products based on their needs.
- Maintained positive customer interactions and demonstrated problem-solving skills.
- Demonstrated strong computer fundamentals and photography knowledge.
- Performed daily settlements and provided accurate product information.
- Stayed updated on sales and promotions.
Montana'sFort Saskatchewan, AB
Food Expeditor
05.2019 - 08.2019
Job overview
- Ensured timely preparation of kitchen orders according to specifications.
- Supervised plate preparation for accuracy.
- Distributed food to wait staff promptly.
- Prepared ingredients and restocked supplies.
- Assisted managers in resolving issues.
- Welcomed and seated customers energetically.
- Cleared, sanitized, and reset tables promptly.
Sobey's LiquorSherwood Park, AB
Liquor Store Clerk
06.2017 - 11.2017
Job overview
- Arranged and organized shelving and displays.
- Prepared sales summary reports.
- Demonstrated teamwork and a strong work ethic.
- Handled cash register and balanced receipts.
- Performed routine cleaning and maintenance.
- Tagged and stocked merchandise.
- Checked identification and denied service to underage or intoxicated customers.
StaplesSherwood Park, AB
Copy Centre Representative
01.2017 - 09.2017
Job overview
- Responded to customer inquiries and processed orders efficiently
- Managed production tasks with attention to detail and instructions
- Maintained online dashboard and supplies
- Promoted appropriate production and sales channels
- Ensured accuracy before sending business orders
McDonalds'Leduc, AB
Guest Experience Leader
03.2016 - 09.2016
Job overview
- Managed day-to-day operations, driving quality standards and exceeding customer expectations.
- Greeted guests in a professional manner.
- Worked efficiently in a fast-paced environment.
- Managed a dual-lane drive-thru.
- Interacted with customers and prepared meals.
- Followed hygiene and safety protocols.
- Accurately entered orders into a POS system..
Education
Bev Facey Community High SchoolSherwood Park, AB
High School Diploma
05.2018
Skills
- Team Leadership
- Resilient
- Analytical
- Proactive
- Reliable
- Responsible
- Honest
- Dependable
- Detail-Oriented
- Creative
Certification
- Pro-Serve Liquor Staff Training, AGLC - 2017
- Serving It Right, BC -2020
- SellSafe Cannabis Staff Training, AGLC - 2020
Accomplishments
- CEMC Workshop for Women in Computing Science, University of Calgary , June 2014
Timeline
Server
Poets Cove Resort & Spa
07.2020 - 09.2020
Food Expeditor
Montana's
05.2019 - 08.2019
Sales Associate
McBain Camera
02.2018 - 01.2020
Liquor Store Clerk
Sobey's Liquor
06.2017 - 11.2017
Copy Centre Representative
Staples
01.2017 - 09.2017
Guest Experience Leader
McDonalds'
03.2016 - 09.2016
Bev Facey Community High School
High School Diploma
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