Hailey Sargent
Cavan,ON
Summary
Reliable and detail-oriented professional with experience managing cash, supervising staff, and providing excellent customer service in fast-paced retail and hospitality environments. Skilled in accurate record-keeping, time management, and maintaining confidentiality. Proficient in Microsoft Excel and Word. With strong organizational skills. Dedicated to accuracy and efficiency, with a proven ability to follow procedures and handle sensitive information responsibly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/Manager/Server
One Eyed Jack Pub & Grill
Lindsay, Ontario
10.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted team members during peak hours to ensure smooth operations.
- Trained new servers on restaurant policies and service standards.
- Developed lasting customer relationships that increased repeat visits and customer satisfaction
Front End Supervisor
Foodland
Lakefield, Ontario
03.2021 - 10.2021
- Supervised daily operations of front end team to ensure efficient service.
- Trained new cashiers on register systems and customer service protocols.
- Managed cash handling processes, ensuring accurate transactions and deposits.
- Counted and balanced cash tills and safe totals daily to ensure accuracy and compliance.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Front End Supervisor
Chub & Nikki's NoFrills
Peterborough, Ontario
01.2017 - 10.2020
- Supervised cashiers to ensure accurate cash handling and customer service.
- Trained new staff on cash register operations and store policies.
- Monitored daily cash flow and reconciled register totals at shift end.
- Prepared and verified cash deposits for armored transport.
- Provided professional, courteous service while maintaining confidentiality and procedural standards.
- Demonstrated strong organizational and time management skills while balancing supervisory, administrative, and cash handling duties.
- Experienced in using Microsoft Excel and Microsoft Word to maintain accurate records, track information, and prepare documents.
Education
High School Diploma -
Crestwood Secondary School
Peterborough, ON11-2020
Skills
- Typing speed
- Time management
- Communication skills
- Attention to detail
- Problem solving
- Organizational skills
- Confidentiality
- Reliability
- Professionalism
Certification
Smart Serve
References
References available upon request.
Timeline
Bartender/Manager/Server
One Eyed Jack Pub & Grill
10.2021 - Current
Front End Supervisor
Foodland
03.2021 - 10.2021
Front End Supervisor
Chub & Nikki's NoFrills
01.2017 - 10.2020
High School Diploma -
Crestwood Secondary School