Hailey Qatsiya
Airdrie,AB
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
3
3
years of professional experience
Work History
Team Leader
McDonald's
11.2021 - 12.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Implemented new working processes to deliver multiple improvements.
- Gained strong supervisory skills by successfully running shifts.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
Passenger Service Assistant
Cape Dorset Contracting Services Ltd.
11.2017 - 08.2019
- Oversaw ticketing, gate and ramp services.
- Assisted passengers with questions and alleviated concerns.
- Tagged baggage and routed to appropriate location for loading and screening.
- Handled cash and assisted in credit/debit card transactions.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Education
High School Diploma -
Bert Church High School
Airdrie, AB06.2021
Skills
- Organization
- Safety & Sanitation
- Problem Solving
- Opening/Closing Procedures
- Marketing
- Leadership
- Flexibility
- Training & Development
- Decision Making
- Cash Handling
- Motivating, Leading, & Developing Team Members
- Excellent Written & Verbal Communication Skills
- Customer Service & Attention To Detail
- Ability To Work In Fast Paced Environments
Interests & Activities
- Photography: Ability to problem solve with creative approaches.
- Tennis: Excellent team player & works well with others.
- Yoga: Mindful of others and ability to remain calm in stressful situations.
Timeline
Team Leader
McDonald's
11.2021 - 12.2022
Passenger Service Assistant
Cape Dorset Contracting Services Ltd.
11.2017 - 08.2019
High School Diploma -
Bert Church High School
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