Hailey Packnit

- Led residential construction projects from consultation through closeout, supporting clients during emotionally and financially stressful renovation processes.

- Acted as primary point of contact for clients, providing personalized guidance, coordinating services, and helping clients navigate complex decisions.

- Addressed client concerns with empathy and solution-focused strategies, often serving as a mediator between clients, contractors, and designers.

- Built long-term trust through clear communication, follow-through, and respectful handling of private information.

- Developed and maintained processes to improve team coordination and client satisfaction.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.