Hailey Nowotny
Langley,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Server, Bartender, Trainer, and Supervisor
Moxies
11.2018 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
Food and Beverage Server
Redwoods Golf Course
05.2019 - 10.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
Customer Service and Sales Representative
She's Fit!
09.2018 - 11.2018
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
- Streamlined onboarding process for new members, ensuring a seamless integration into the organization.
Barista
Blacksmith Bakery
05.2018 - 09.2018
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Bakery Clerk
Hakams Independent Grocery Store
11.2014 - 07.2018
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
Education
Bachelor of Kinesiology -
University of The Fraser Valley
Chilliwack, BC06.2025
BCRPA Personal Training Certification -
Douglas College
New Westminster, BC02.2020
High School Diploma -
R.E. Mountain Secondary School
Langley, BC06.2017
Skills
- Strong Work Ethic
- Guest Engagement
- Safe Food Handling
- Payment Processing
- Employee Training
- Conflict Resolution
- Guest service
- Staff Motivation
Accomplishments
- Lead service trainer at Moxies Boston, MA. Educated and demonstrated brand work standards and practices for 50+ employees new hires.
- Organized and ensure that practice runs ran smoothly.
- Assisted in new location openings.
- Supported other locations as a shift lead.
Volunteer Experience
- Come Try Ringette: Organized and led come try ringette sessions for kids aged 4-15 wanting to come try the sport.
- Softball Pitching clinic: Volunteered as a catcher to help assist pitchers for North Langley Softball.
- Teachers Assistant: Work experience, assisted in the learning and management of a grade 2/3 classroom.
Timeline
Food and Beverage Server
Redwoods Golf Course
05.2019 - 10.2019
Server, Bartender, Trainer, and Supervisor
Moxies
11.2018 - Current
Customer Service and Sales Representative
She's Fit!
09.2018 - 11.2018
Barista
Blacksmith Bakery
05.2018 - 09.2018
Bakery Clerk
Hakams Independent Grocery Store
11.2014 - 07.2018
Bachelor of Kinesiology -
University of The Fraser Valley
BCRPA Personal Training Certification -
Douglas College
High School Diploma -
R.E. Mountain Secondary School
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