Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

HAILEY MONK

Guelph

Summary

Well-coordinated Administrative Office Assistant with solid background in administrative support and office management. Efficiently coordinated schedules, managed online correspondence, and improved organizational systems. Demonstrated ability in handling multitasking demands and maintaining high levels of accuracy and confidentiality.

Utilizes strong communication and organizational skills to ensure smooth office functions. Knowledge of office software and procedures, contributing to efficient and productive work environment.

Overview

9
9
years of professional experience

Work History

Administrative Office Assistant

Upper Grand District School Board
05.2022 - Current
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Online Correspondence Lead
  • Generate Report Cards
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Proficient in Edsembli Database.
  • Helped Facilitate Summer School
  • Excellent skills using Microsoft Word, MS Excel, MS PowerPoint essential
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Ability to work independently under strict timelines with accuracy and attention to detail
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Office Manager

Wilson Health Services Guelph
09.2018 - 05.2022
  • Organize and schedule meetings and appointments.
  • Payroll.
  • Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands.
  • Manage practitioner schedules, calendars and appointments.
  • Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence.
  • Assist with creation of marketing and promotional materials.
  • Compose and post online content for company website and social media.
  • Gather data for analytics and database updates.
  • Coordinate internal marketing communications.
  • Assist with planning and execution of client-centered events.
  • Research potential marketing opportunities and provide critical analysis/suggestions.
  • Identify potential issues and opportunities via daily social media reviews Maintain and update social media accounts.
  • Increased office organization by developing filing system and customer database protocols.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.

Approval Centre Representative/Subprime Credit Rebuilding Sales

Mark Wilson's Better Used Cars Limited
08.2017 - 11.2018
  • Enter, update and retrieve information for credit applications.
  • Determine credit worthiness of applicants.
  • Designate degree of risk involved in extending credit by performing cash flow analysis of businesses.
  • Ability to consolidate the sale and walk the customer through every stage of the deal.
  • Ensure all approved applications comply with firm and lender criteria.
  • Respond to inquiries from lenders.
  • Able to research and evaluate data to make informed decisions and solve problems.
  • A good head for figures and understanding of personal finance issues.
  • Develop an in-depth understanding of our current car inventory and use that knowledge to encourage customers to make a purchase.
  • Working within established OMVIC guidelines, company policy, procedures and government regulations.

Delivery Coordinator

Mark Wilson’s Better Used Cars
08.2017 - 03.2018
  • Compares serial numbers of vehicle being delivered against appropriate paperwork and ensures vehicle is in “ready to deliver” condition to include and recording any damage, lists missing items and verifies the presence of accessories listed on the invoice.
  • Delivers vehicles to customers, ensuring customer understands the vehicle's operating features, warranty, and paperwork.
  • Educates customer(s) by explaining simple procedures and features of the vehicle; assists with pairing phones; training garage door openers; reviewing navigation and key fobs.
  • Introduces customers to service department staff to emphasize the quality and efficiency of service repairs and maintenance available in the dealership.
  • Assists with scheduling of first service appointment.
  • Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.

Development Assistant - Summer Contract

Durham & Community Healthcare Foundation
06.2016 - 09.2016
  • Manage the communication of the organization via email, telephone, and website.
  • Assist the manager to make inquires on small projects and to handle them from start to finish.
  • Researching and Developing foundation grant proposals and cooperate sponsorships.
  • Provide administration support to the foundations granting processes, including processing grant applications and maintaining accurate and up-to-date records of grant status.
  • Conduct research and also make delivery on any intelligence that will have a strong impact on proposition development for any new investment project of the organization.
  • Prepare official tax receipts and thank-you notes.

Education

Certificate - Office Administration

Conestoga College
Kitchener, ON
01-2019

Early Childhood Education

Fanshawe College of Applied Arts And Technology
London, ON

High School Diploma -

John Diefenbaker Secondary School
06.2014

Skills

  • Office Administration (6 years)
  • Edsembli
  • Receptionist
  • Payroll
  • Billing
  • Scheduling
  • Office Management
  • Microsoft Office
  • Billing, Processes
  • Call Centre, Progress
  • Cash flow, Promotional materials
  • Content, Quality
  • Client, Recording
  • Customer Service, Repairs
  • Database, Researching
  • Delivery, Research
  • Directing, Retail
  • Email, Sage
  • Fast, Scheduling
  • Features, Shipping
  • Finance, Supervisor
  • First Aid, Tax
  • Government, Telephone
  • Grant proposals, Phone
  • Inventory, Phones
  • Notes, Typing
  • Marketing, Website
  • Marketing communications
  • Meetings
  • Microsoft Excel
  • Microsoft Office
  • Outlook
  • Google Calendar
  • Organizing
  • Accounts payable and receivable
  • Data entry
  • Training and coaching
  • Project management

Languages

English
Full Professional

Timeline

Administrative Office Assistant

Upper Grand District School Board
05.2022 - Current

Office Manager

Wilson Health Services Guelph
09.2018 - 05.2022

Approval Centre Representative/Subprime Credit Rebuilding Sales

Mark Wilson's Better Used Cars Limited
08.2017 - 11.2018

Delivery Coordinator

Mark Wilson’s Better Used Cars
08.2017 - 03.2018

Development Assistant - Summer Contract

Durham & Community Healthcare Foundation
06.2016 - 09.2016

Early Childhood Education

Fanshawe College of Applied Arts And Technology

High School Diploma -

John Diefenbaker Secondary School

Certificate - Office Administration

Conestoga College

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HAILEY MONK