Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Mercer

Edmonton

Summary

NAIT Student with a Conservation Biology Diploma with proficiency in assessing Alberta wetlands, proficient in Canadian soil classifications, animal and plant surveys, and map interpretation. Passionate about driving innovative solutions in environmental consulting, committed to continuous improvement and sustainable practices.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Back of House Associate

Sportchek Kingsway Mall
07.2016 - Current
  • Foster teamwork between front and back-of-house staff
  • Facilitate smooth communication to ensure timely product availability and enhance customer satisfaction
  • Develop and implement new organizational strategies for back-of-house operations
  • Continuously improve processes to boost efficiency and reduce product search times
  • Drive operational excellence in inventory management
  • Maintain accurate stock levels, minimize discrepancies, and contribute to improved store performance metrics
  • Provide crucial support to sales team by ensuring product accessibility
  • Collaborate on special orders and assist in resolving customer inquiries about stock availability

Server

Moxies Bar & Grill
05.2022 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Survey Assistant

USW GAMMA
08.2014 - 06.2016
  • Supported surveyor in industrial plant site assessments, fostering effective communication with diverse tradesmen and honing adaptability in dynamic environments
  • Analyzed terrain characteristics for accurate property delineation, developing critical thinking skills and attention to detail in complex surveying projects
  • Streamlined equipment assembly and disassembly processes, improving operational efficiency and contributing to timely project completions
  • Conducted precise ground feature data collection and property boundary marking, enhancing observational acuity and contributing to accurate industrial site assessments
  • Facilitated seamless coordination with diverse tradesmen, fostering effective communication and adaptability in dynamic industrial environments

Customer Service

Town of Gibbons
01.2012 - 01.2014
  • Executed opening and closing procedures at Gibbons Arena Concession, ensuring operational readiness and maintaining strict inventory control
  • Handled multiple orders during peak hours, significantly reducing wait times and improving customer flow at both Ice Cream Shack and Arena Concession
  • Fostered a positive team atmosphere, contributing to improved staff morale and a more efficient work environment at Town of Gibbons facilities
  • Implemented creative solutions to streamline order processing, leading to measurable improvements in service speed and customer satisfaction
  • Implemented creative solutions for inventory control at Gibbons Arena Concession, optimizing stock management and reducing waste

Education

Conservation Biology Diploma -

Northern Alberta Institute of Technology
Edmonton, AB
05-2024

Redwater School
01.2014

Skills

  • Map interpreting
  • Excel
  • FWMIS Alberta Forms
  • Customer service
  • Training
  • Scheduling
  • POS systems
  • Inventory management
  • Surveying
  • Equipment handling
  • Data analysis
  • Field research
  • Risk assessment
  • Animal Tracking
  • Permit Creation and Closure
  • Food safety
  • Guest engagement

Certification

  • ROC-A
  • ProServe Alberta
  • Assistant pesticide control
  • Electrofishing - Crew Member at NAIT

Timeline

Server

Moxies Bar & Grill
05.2022 - 09.2022

Back of House Associate

Sportchek Kingsway Mall
07.2016 - Current

Survey Assistant

USW GAMMA
08.2014 - 06.2016

Customer Service

Town of Gibbons
01.2012 - 01.2014

Conservation Biology Diploma -

Northern Alberta Institute of Technology

Redwater School

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Hailey Mercer