Summary
Overview
Work History
Education
Skills
Volunteer
Certification
Accomplishments
References
Timeline
Generic

Hailey McNeil

Brantford

Summary

Dedicated and highly motivated professional with a degree in Forensic Psychology and a Post-Graduate Certificate in Advanced Police Studies, paired with proven leadership experience as a Team Leader. Now seeking to bring my academic foundation in criminal justice, where I can contribute to public safety, uphold the law, and serve the community with integrity and professionalism.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Leader Manager

Garage Clothing
Hamilton
08.2023 - Current
  • Enhanced team productivity by leading daily operations effectively.
  • Conducted training for new employees on company policies and customer service best practices.
  • Oversaw inventory management and stock organization for operational efficiency.
  • Addressed customer inquiries and complaints to uphold a positive shopping atmosphere.
  • Delivered coaching and constructive feedback to support team member growth.
  • Cultivated positive employee relationships through ongoing communication and development efforts.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.

Team Leader Manager

Garage Clothing
Brantford
09.2018 - 08.2023
  • Provided guidance, coaching, and feedback to team members.
  • Oversaw visual merchandising to enhance store presentation.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Restaurant Hostess

Boston Pizza
Brantford
11.2017 - 09.2018
  • Greeted and seated guests in a friendly and efficient manner.
  • Managed reservations and organized seating charts for optimal flow.
  • Monitored dining area for cleanliness and guest comfort regularly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Education

Post-Graduate Certificate - Advanced Police Studies

Mohawk College
Hamilton, ON
04-2025

Bachelor of Arts - Forensic Psychology

Wilfrid Laurier University
Waterloo, ON
04-2024

High School Diploma -

North Park Collegiate
Brantford, ON
06-2020

Skills

  • Problem analysis and resolution
  • Team management
  • Meticulous attention to detail
  • Communication proficiency
  • Crisis management and de-escalation
  • Integrity in actions
  • Adaptable to change
  • Reliable

Volunteer

  • Mohawk College: Open House Leader
  • Wilfrid Laurier University: Open House Leader
  • Wilfrid Laurier University: Note Taker for the Accessibility Department
  • Wilfrid Laurier: Criminology Student Association
  • Brier Park Elementary School: Teaching Assistant
  • Central Public Elementary School: Teaching Assistant
  • North Park Collegiate: Link Crew Leader
  • Brantford General Hospital: Inpatient Unit Support

Certification

  • First Aid & CPR/AED level C

Accomplishments

  • Honourable Mention at ACERS Research Conference at Wilfrid Laurier University

References

References available upon request.

Timeline

Team Leader Manager

Garage Clothing
08.2023 - Current

Team Leader Manager

Garage Clothing
09.2018 - 08.2023

Restaurant Hostess

Boston Pizza
11.2017 - 09.2018

Post-Graduate Certificate - Advanced Police Studies

Mohawk College

Bachelor of Arts - Forensic Psychology

Wilfrid Laurier University

High School Diploma -

North Park Collegiate

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Hailey McNeil