Hailey McCulloch
Summary
Dynamic and detail-oriented professional with a proven track record at Quaaout Lodge & Spa, excelling in customer service and guest relations. Recognized for enhancing operational efficiency and fostering team collaboration. Skilled in cash handling and scheduling, consistently creating a welcoming environment that elevates guest experiences. I am a fast learner and willing to adapt and contribute to team success. My passion is competitive dancing, which has given me great determination and strong work ethic skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Quaaout Lodge & Spa at Talking Rock Golf Resort
05.2023 - Current
- Managed guest check-in and check-out processes, ensuring efficiency and accuracy.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Coordinated reservations and bookings using property management software to optimize occupancy rates.
- Assisted with administrative tasks, including phone management and email correspondence for staff coordination.
- Maintained cleanliness and organization of front desk area, creating a welcoming environment for guests.
- Developed strong working relationships with team members, fostering a positive work environment.
Waterslide Attendant
Salmon Arm Waterslides
06.2022 - 09.2023
- Monitored guest safety and ensured compliance with all operational guidelines at water slide facilities.
- Provided exceptional customer service by assisting guests with questions and maintaining a friendly environment.
- Maintained cleanliness of the facility, ensuring an inviting atmosphere for guests while adhering to health regulations.
- Managed daily operations of concessions, ensuring timely service and product availability.
- Monitored cash handling procedures, ensuring accuracy in transactions and accountability.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Hotel Housekeeper
Hill Top Hotel
01.2023 - 06.2023
- Conducted regular inspections of guest rooms and public areas to uphold hotel cleanliness standards.
- Coordinated with maintenance staff to address urgent repairs and ensure timely room readiness.
- Enhanced guest experiences by promptly addressing requests and resolving issues related to room conditions.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
Education
High School Diploma -
Sullivan Senior Secondary
Salmon Arm06-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Administrative skills
- Scheduling appointments
- Guest relations
Languages
English
Native or Bilingual
Timeline
Front Desk Receptionist
Quaaout Lodge & Spa at Talking Rock Golf Resort
05.2023 - Current
Hotel Housekeeper
Hill Top Hotel
01.2023 - 06.2023
Waterslide Attendant
Salmon Arm Waterslides
06.2022 - 09.2023
High School Diploma -
Sullivan Senior Secondary
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