Hailey Malo
Surrey,BC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
08.2024 - Current
- Prepared high-quality beverages consistently to meet customer expectations.
- Maintained cleanliness and organization of workstations to enhance efficiency.
- Implemented inventory management practices to ensure product availability and reduce waste.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Hostess
Milestones Grill and Bar
10.2023 - 08.2024
- Greeted and seated guests promptly, ensuring a warm welcome to enhance dining experience.
- Managed reservation system efficiently, optimizing table turnover and guest flow.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Carhop Server
Whitespot
04.2022 - 10.2023
- Collaborated with servers to communicate guest needs and enhance service quality.
- Managed reservations and waitlists using POS system to optimize seating flow.
- Trained new host staff on customer service standards and operational procedures.
Education
Bachelor of Arts - Psychology
Kwantlen Polytechnic University
Surrey, BC05-2028
Skills
- Time management
- Friendly and outgoing
- Team player
- Problem-solving
- Attention to detail
- Active listener
Timeline
Barista
Starbucks
08.2024 - Current
Hostess
Milestones Grill and Bar
10.2023 - 08.2024
Carhop Server
Whitespot
04.2022 - 10.2023
Bachelor of Arts - Psychology
Kwantlen Polytechnic University