Hailey Macumber
London,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Order Entry Clerk
Anchem Sales
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed and updated databases to handle customer data.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Completed accurate order entry and data verification.
- Processed cash payments and credit and debit card transactions.
- Documented shipping information for orders and tracked packages when necessary.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Completed up to 50 orders per day
Early Childhood Educator
Mulberry Bush Childcare
10.2021 - 03.2022
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Established positive relationships with students and families.
- Organized and supervised large and small group activities.
- Modeled positive behavior and communication skills for students.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Helped new preschool children get used to classes by giving one-on-one support.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Managed class of 8-12 preschoolers Independently
Early Childhood Educator/Preschool Teacher
Kidlogic
01.2019 - 10.2019
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Fostered reasoning and problem solving through active exploration games and activities.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Promoted sensory development by providing access to different textures.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Organized and supervised large and small group activities.
- Supported students in developing self-esteem and self-confidence.
- Helped new preschool children get used to classes by giving one-on-one support.
- Managed classroom of 8 children independently
Education
Diploma - Early Childhood Education
Fanshawe College of Applied Arts And Technology
London, ON07.2018
High School Diploma -
St. Mary's Catholic High School
Owen Sound, ON06.2015
Skills
- POS Systems and Ordering Platforms
- Team Development
- Document Control
- 10-Key
- Critical Thinking
- Problem-Solving Ability
- Order Processing
- Spreadsheets
- Microsoft Excel
- Policy and Procedure Adherence
- Prioritization
- Managing Multiple Tasks
Timeline
Customer Service Representative/Order Entry Clerk
Anchem Sales
03.2022 - Current
Early Childhood Educator
Mulberry Bush Childcare
10.2021 - 03.2022
Early Childhood Educator/Preschool Teacher
Kidlogic
01.2019 - 10.2019
Diploma - Early Childhood Education
Fanshawe College of Applied Arts And Technology
High School Diploma -
St. Mary's Catholic High School
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