Hailey MacKay
Surrey,BC
Summary
Dedicated Customer Service professional, friendly and approachable. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Certification
Work History
Brand Ambassador
Independent Contractor - Self Employed
- Friendly engagement with guests to share key messaging and deliver excellent customer experiences
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Barista Customer Service Assistant
YMCA YCafe
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Helped customers complete purchases, collected payments efficiently.
Disabilities Community Support Worker
Spectrum Society For Community Living
- Provided personalized empathetic one on one support to adults with, mental health challenges, trauma and disabilities.
- Offered consistent motivation and encouragement to assist clients in cultivating healthy lifestyle habits and relationships.
Recovery Support Worker
Inner Visions Recovery Society
- Skilled helping clients overcome personal challenges and cope with triggering situations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Health Coach
Herbal Magic Health & Nutrition Centre
- Supported implementation of patient health plan, weight loss programs and personalized eating plans.
- Assisted clients in finding new ways to inspire healthier habits.
Education
High School Diploma -
Sutherland Secondary
North Vancouver, BCSkills
- Public speaking and presenting
- Excellent customer service
- Cash handling
- POS knowledge
- Emotionally self controlled
- Trauma aware and informed
- Conflict resolution
Certification
- SERVING IT RIGHT
- SUPERHOST
- WHMIS
- FOODSAFE LEVEL 1
- FIRST AID LEVEL 1
- BARISTA TRAINING
- CONFLICT RESOLUTION
- TRAUMA RECOVERY EDUCATION
- CLBC MANDT TRAINING
Timeline
Brand Ambassador
Independent Contractor - Self Employed
Barista Customer Service Assistant
YMCA YCafe
Disabilities Community Support Worker
Spectrum Society For Community Living
Recovery Support Worker
Inner Visions Recovery Society
Health Coach
Herbal Magic Health & Nutrition Centre
High School Diploma -
Sutherland Secondary
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