Hailey Lujan
Riverside
Summary
Customer service associate with extensive product knowledge in retail and food service environments. Demonstrates adaptability and attention to detail, contributing to operational efficiency. Consistently supports team performance during high-demand periods, maintaining service excellence.
Overview
5
5
years of professional experience
Work History
Associate
In-N-Out Burger
Riverside
07.2020 - Current
- Provided exceptional customer service in fast-paced restaurant environment.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted team members during peak hours to ensure efficient operations.
- Collaborated with team to uphold In-N-Out's brand values and standards.
- Performed cash register functions accurately and efficiently.
- Operated kitchen equipment, including fryers and grills, efficiently.
Sales Associate/Pet Care Associate
PetSmart
Redlands
07.2022 - 04.2023
- Answered phone calls from customers regarding their pet's needs or concerns
- Assisted customers in selecting products and answered their inquiries.
- Collaborated with team members to meet store goals and improve service.
- Trained new associates on store procedures and customer service standards.
- Provided daily care and feeding for diverse range of animals.
- Educated pet owners on proper care techniques and health needs.
- Performed routine maintenance on animal enclosures such as changing bedding materials or refilling water dishes.
Education
High School Diploma -
Grand Terrace High School
Grand Terrace, CA06-2021
Skills
- Customer service
- Product knowledge
- Inventory management
- Team collaboration
- Attention to detail
- Effective communication
- Adaptability in roles
- Flexible schedule
Timeline
Sales Associate/Pet Care Associate
PetSmart
07.2022 - 04.2023
Associate
In-N-Out Burger
07.2020 - Current
High School Diploma -
Grand Terrace High School