Hailey Kitlar
Etobicoke,ON
Summary
Accomplished Store Manager with a proven track record at Dairy Queen, enhancing customer satisfaction and streamlining store operations. Expert in inventory management (hard skill) and fostering positive customer relations (soft skill), I excel in fast-paced environments, demonstrating exceptional multitasking and organizational abilities. Achieved significant improvements in employee training and customer service management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Dairy Queen
03.2016 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Server/Bartender
Sudbury Wolves (OHL)
12.2016 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Arts - Human Resource
Fanshawe College of Applied Arts And Technology
London, ON04.2024
No Degree - Social Work
Laurentian University
Greater Sudbury, ONSkills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Employee Training
- Store operations
Certification
Smart Serve
Timeline
Server/Bartender
Sudbury Wolves (OHL)
12.2016 - 01.2022
Store Manager
Dairy Queen
03.2016 - 04.2024
Associate of Arts - Human Resource
Fanshawe College of Applied Arts And Technology
No Degree - Social Work
Laurentian University
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