Hailey Keith
San Marcos
Summary
I am a very enthusiastic and reliable job seeker who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I maintain focus and a positive attitude in stressful situations and high-volume environments. I am a hardworking and passionate person with strong organizational skills, eager to secure entry-level serving position. I'm so ready to help this team achieve company goals.
Overview
5
5
years of professional experience
Work History
Substitute Preschool Teacher
SJB Child Development Centers
06.2023 - 08.2023
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
Lead Front End Cashier
Dick's Sporting Goods, Inc
02.2022 - 06.2023
- Managed other employees working at the front end.
- Greeted customers and responded to requests for information.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Set up front-end merchandise displays to attract customers and showcase store products.
Waitress/ Server
Country Waffles
03.2020 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Formed great relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Lifeguard
Morgan Hill Aquatics Center
05.2018 - 12.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Cashier Team Lead
Spina Farms Pumpkin Patch
09.2018 - 11.2020
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Educated employees on register use, merchandising, and customer service.
Head Volleyball Coach
Morgan Hill Volleyball Club
12.2019 - 06.2020
- Scheduled and organized all practice sessions for volleyball athletes with help of assistant coaches.
- Maintained open-door policy with volleyball players, enabling free discuss of concerns or issues without fear of reprisal.
- Instructed players, both individually and in groups, on rules and regulations for volleyball.
- Monitored academic status of volleyball student-athletes for eligibility requirements.
Education
Associate of Arts - Early Childhood Education
West Valley College
Saratoga, CA05.2023
High School Diploma -
Ann Sobrato High School
Morgan Hill, CA05.2021
Skills
- Warm and Friendly
- Greeting and Seating Guests
- Waiting Tables
- Menu Presentation
- Anticipating Guest Needs
- Adaptable and Flexible
- Cool Under Pressure
- Cash Register Operations
- Guest Flow
- To-Go Order Preparation
- Natural Leadership
- Daily Specials Memorization
- Food and Beverage Pairings
- Taking Reservations
- Table Setting Arrangements
One of my Hobbies - Line Dancing
My grandpa was the best cowboy I knew. He taught me everything from western attire to livestock tending. My favorite memories of us together are swing dancing and line dancing. Since his passing, I'm sticking to his roots and carrying on the western traditions, like line dancing!
Timeline
Substitute Preschool Teacher
SJB Child Development Centers
06.2023 - 08.2023
Lead Front End Cashier
Dick's Sporting Goods, Inc
02.2022 - 06.2023
Waitress/ Server
Country Waffles
03.2020 - 09.2022
Head Volleyball Coach
Morgan Hill Volleyball Club
12.2019 - 06.2020
Cashier Team Lead
Spina Farms Pumpkin Patch
09.2018 - 11.2020
Lifeguard
Morgan Hill Aquatics Center
05.2018 - 12.2020
Associate of Arts - Early Childhood Education
West Valley College
High School Diploma -
Ann Sobrato High School
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