Hailey Johnston

• Hired to perform data entry, transcribing driver's license numbers from one document to another.
• Progressed from that to processing driver's medical and fitness exam reports.
• Praised for being adaptable and proficient in learning new concepts and programs quickly (Mercury).
• Used Teams and Outlook to communicate with coworkers and management.
• Showed self-motivation and a strong sense of personal responsibility while working independently.
• Able to manage time efficiently while maintaining thoroughness, accuracy and an ability to focus.

This auxiliary position ends April 25, 2025.

• Greet and manage guests, operate multi-line telephone systems, and handle reservation scheduling.
• Demonstrate ability to attend to guests in a high volume environment.
• Process and manage guest orders and payments using POS systems/debit machines, balance cash drawers accurately and efficiently.
• Maintain detailed records of transactions and handle cash procedures, reflecting strong attention to detail and accuracy.
• Manage online systems for reservations (DineTime), inventory, and customer feedback.
• Occasionally perform clerical tasks such as photocopying, scanning, and data entry.
• Ensure compliance with health and safety regulations, including maintaining a clean work environment and adhering to safety protocols.
• Train new employees on customer service protocols, POS system usage, and operational procedures, contributing to a smooth onboarding process and enhanced team performance.

I currently work here one to two nights a week as I haven't found a permanent position within the government.

• Acted as the primary point of contact for guests, managed phone systems, and directed inquiries.
• Demonstrated good customer service while attending to guest orders.
• Addressed and resolved guest complaints and provided accurate information based on established procedures.
• Handled financial documentation (payments & receipts), and routine administrative tasks, ensuring accuracy in cash handling and record-keeping.
• Coordinated with management to address discrepancies and clarify information.
• Performed a variety of clerical duties, including filing, photocopying, and preparing routine correspondence.
• Managed cash register operations, processed payments, and balanced financial records.
• Maintained accurate records and reported any discrepancies.