Hailey Lurk Iacovitti
Ottawa
Summary
A seasoned employee in high-action customer service environments who has further honed their skills and garnered experience through learning while in school. Efficiency manages both having a job and school work; demonstrating ability to perform under high-stress and effective time-management. Love of teaching, helping & creating safe environments for co-workers and students alike.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Giant Tiger
07.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Promoted a positive shopping experience by wishing customers well at the end of their shopping trips.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
After-School Tutor
N/A
09.2019 - 06.2020
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Cashier
Ren's Pets Depot
03.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Worked with customers to find effective solutions and recommendations for their pet needs.
Education
Bachelor of Social Work - Social Work
Carleton University
Ottawa, ON08-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Patience and empathy
- Problem-solving
- Strong work ethic
- Reliability
- Peer tutoring
- Team collaboration
Languages
English
Native or Bilingual
French
Limited Working
Interests
- Exploring various forms of art, such as painting, drawing, and music creation, to nurture creativity and personal growth
- Personal Development and Self-Improvement
- Running social environments for streamers, communities and independent groups
Timeline
Customer Service Cashier
Giant Tiger
07.2023 - Current
After-School Tutor
N/A
09.2019 - 06.2020
Cashier
Ren's Pets Depot
03.2019 - 05.2020
Bachelor of Social Work - Social Work
Carleton University
Similar Profiles
Reece RossettiReece Rossetti
Grocery Associate at Giant TigerGrocery Associate at Giant Tiger
Justin LeederJustin Leeder
Grocery Associate at Giant TigerGrocery Associate at Giant Tiger
GIA TSOULAMANISGIA TSOULAMANIS
Category Assistant at Giant TigerCategory Assistant at Giant Tiger