Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Hernandez

Stevenson Ranch

Summary

Dynamic and results-driven professional with experience at Starbucks, excelling in customer service and cash handling. Proven ability to enhance team collaboration and maintain operational efficiency. Recognized for attention to detail and adaptability, consistently delivering high-quality service while ensuring compliance with health and safety standards. Experience with medical terminology due to Pharmacy school, and medical regulations as well as compassion for others and efficient task completion.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
11.2024 - Current
  • Memorized official and off-menu coffee and tea preparations.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Checked brewing equipment for proper functionality.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Supported highest standards of conduct and service to support company reputation.

Retail Sales Associate

Target
Sylmar
12.2021 - 11.2024
  • Answered store and merchandise questions and led customers to wanted items.
  • Computed purchases and received and processed cash or credit payment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Analyzed business performance data and forecasted business results for upper management.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Monitored staff performance and addressed issues.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Associate of Science - Health Sciences

College of The Canyons
Santa Clarita

Some College (No Degree) - Pharmacy Technician Certification

UEI Reseda
Reseda

Skills

  • Regulatory compliance
  • Time management
  • Team collaboration
  • Attention to detail
  • Front counter maintenance
  • Customer service
  • Communication
  • Health and safety standards
  • Positive and professional
  • Opening and closing duties
  • Teamwork and collaboration
  • Hospitality and accommodation
  • Critical thinking
  • Medical terminology
  • Cash handling
  • HIPAA compliance
  • Adaptability and flexibility
  • Call handling
  • Clear communication
  • Empathy and patience

Timeline

Barista

Starbucks
11.2024 - Current

Retail Sales Associate

Target
12.2021 - 11.2024

Associate of Science - Health Sciences

College of The Canyons

Some College (No Degree) - Pharmacy Technician Certification

UEI Reseda

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Hailey Hernandez