Hailey HEINRICH
Breslau
Summary
Offering keen interest in customer service and dedication to learning and developing within this environment. Contributes understanding of fundamental customer interaction principles and effective communication skills. Ready to use and develop customer service abilities and communication skills.
Overview
5
5
years of professional experience
Work History
Customer Service
Sweet Caroline's Ice Cream & Treats
06.2024 - Current
- Enhanced store reputation with excellent customer service and professional demeanor.
- Maintained excellent customer service with timely deliveries and professional communication.
- Provided exceptional customer service, leading to increase in repeat patronage.
- Enhanced customer service by promptly addressing inquiries and concerns.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Expedited checkout process for efficient customer service during peak hours.
Horse Trainer
Greenfield Stable
08.2021 - Current
- Inspected, prepared, cleaned, disinfected, and maintained comfortable horse stable and enclosures.
- Prepared horses for specific competitions or tasks.
- Maintained animal health records, treating minor injuries, and reporting serious injuries to owners for consultation with veterinarians.
- Promoted a safe and comfortable environment for horses, ensuring proper care and attention to their physical, emotional, and mental wellbeing.
- Assisted owners in addressing specific behavioral issues through targeted training techniques, fostering better communication between horse and rider.
- Managed feeding, rugging and general stable procedures, communicating issues, or significant maintenance requirements to management when necessary.
- Provided treatment for minor horse injuries.
Child Care
Self-employed
06.2020 - Current
- Established positive relationships with families based on trust, professionalism, and mutual respect for successful partnership in child care provision.
- Assisted with child care responsibilities, fostering a nurturing and supportive environment for children in the household.
- Provided first aid care when necessary, prioritizing child safety above all else.
- Established trusting relationships with families by consistently demonstrating genuine care and concern for their child''s wellbeing.
Animal Care
Self Employed
01.2020 - Current
- Cared for: Hedgehogs, Bearded Dragons, Fish, Dogs, Cats and Horses.
- Enhanced animal care by implementing efficient feeding and cleaning routines.
- Provided exceptional animal care by ensuring clean living environments through regular cleaning routines and monitoring overall wellbeing.
- Enhanced animal care by administering medication,
- Built trust with clients through consistent reliability, professionalism, and genuine passion for animal care.
Education
St. David Catholic Secondary School
Waterloo, ON06-2026
St. Boniface Catholic Elementary School
Breslau, ON06-2022
Skills
- Punctual
- Reliable
- Effective communicator
- Dedicated
- Great time management
- Customer service and assistance
Hobbies and Interests
- Horseback riding
- Music
- Drumming
- Animals
Timeline
Customer Service
Sweet Caroline's Ice Cream & Treats
06.2024 - Current
Horse Trainer
Greenfield Stable
08.2021 - Current
Child Care
Self-employed
06.2020 - Current
Animal Care
Self Employed
01.2020 - Current
St. David Catholic Secondary School
St. Boniface Catholic Elementary School
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