Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Grunig

Proton Station ,ON

Summary

Detail-oriented and ambitious Criminology graduate with strong administrative, communication, and organizational skills, eager to contribute to operational success. Proven ability to manage high-volume communications, prioritize urgent matters, and complete professional projects while simultaneously building strong relationships and effectively managing various behaviours. Excited to enter the criminological field, thrives in office environments and finds a strong sense of purpose in engaging with the community through professional communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Temporary Admin Support/Direct Service Worker

South-East Grey Support Services
04.2025 - Current
  • Act as the first point of contact for high volumes of calls, inquiries, and emergencies, and promptly direct urgent matters to the appropriate Team Coordinators.
  • Provide administrative and project support to Human Resources and Team Coordinators, utilizing Microsoft Office applications (Word, Excel, PowerPoint) and Canva to create professional and creative posters, documents, presentations, and data-driven projects.
  • Support individuals with developmental disabilities in achieving greater independence, a sense of well-being, and community participation.
  • Travel to the homes of Supported Individuals to assist with meal preparation and the safe administration of medication.
  • Use behaviour management strategies to address challenging behaviours both inside and outside of the office.
  • Work both independently and collaboratively to complete operational and support tasks with minimal supervision.

Retail Associate

Pursuit Banff Gondola
03.2025 - 03.2025
  • Actively engaged with guests, addressing needs and inquiries to ensure a positive shopping and tourist experience.
  • Resolved guest concerns and any potential conflicts with professionalism and compassion, ensuring guest satisfaction and a welcoming environment.
  • Worked both independently and as part of a team to ensure retail operations went smoothly each shift.
  • Operated POS systems to accurately process payments and balanced cash drawers at the end of each shift.

Hydroponic Greenhouse Technician

Thoel Farms
06.2022 - 02.2025
  • Planted, cultivated and harvested various types of lettuce, herbs and vegetables.
  • Evaluated harvesting conditions and identified obstacles.
  • Maintained a clean and safe working environment by adhering to all safety protocols and promptly addressing any hazards.
  • Regularly input and analyzed data to monitor plant growth, assess yields and identify inventory needs.

Barista

Coffee Time
06.2018 - 03.2020
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Operated POS systems to accurately process orders and payments and balanced cash drawers at the end of each night shift.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Adhered to strict food hygiene regulations, eliminating the risk of contamination or illness among customers.

Education

Honours Bachelor of Arts And Sciences - Criminology Major - Political Science Minor

Lakehead University
Orillia, ON
06-2025

Skills

  • Strong judgement, communication and listening skills
  • Computer skills and data entry
  • Multi-line telephone systems
  • Task prioritization
  • AODA compliance
  • Behavioural management
  • 55 WPM
  • Emotional intelligence and crisis intervention skills

Certification

  • Safe Management Group's Crisis Intervention Developmental Initial Training (2025)
  • De-escalating Potentially Violent Situations - Crisis & Trauma Resource Institute (2025)
  • Becoming an Opioid Harm Reduction Champion - Canadian Red Cross (2024)
  • CPR Level BLS - St. John Ambulance (2023)

Timeline

Temporary Admin Support/Direct Service Worker

South-East Grey Support Services
04.2025 - Current

Retail Associate

Pursuit Banff Gondola
03.2025 - 03.2025

Hydroponic Greenhouse Technician

Thoel Farms
06.2022 - 02.2025

Barista

Coffee Time
06.2018 - 03.2020

Honours Bachelor of Arts And Sciences - Criminology Major - Political Science Minor

Lakehead University

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Hailey Grunig