HAILEY GAULTON
Edmonton,Canada
Summary
Attentive and dedicated administrative professional with Six years of experience in customer service, reception, and office coordination. Strong work ethic, adaptability, and a positive, friendly demeanour with proven ability to manage schedules, communicate clearly, and support fast-paced operations.
Overview
7
7
years of professional experience
Work History
Customer Care Coordinator
Thermex Metal Treating Ltd.
Edmonton, Canada
2025.01 - 2025.11
- Served as the primary contact for customer inquiries, providing updates and support throughout order processing.
- Prepared weekly job status reports and maintained communication with key accounts.
- Managed order entry, shipping documents, invoice processing, and paperwork flow.
- Coordinated delivery inquiries and worked with internal teams to resolve issues promptly.
- Provided post-order support, processed changes, and maintained accurate records.
- Compiled approved quotes, processed credit card/COD payments, and offered reception backup.
- Prepared weekly and monthly KPI reports for management.
Customer Relations Manager
Beast To Beauty Grooming
Leduc, Canada
2024.05 - 2025.01
- Developed and implemented customer relations procedures and maintained strong client relationships.
- Resolved escalated customer issues with professionalism.
- Scheduled appointments, managed staff calendars, and organized essential documents.
- Monitored staff performance, trained new employees, and assisted in hiring decisions.
- Managed social media content, advertising materials, and customer data tracking.
Manager & Receptionist
ForPaws
Leduc, Canada
2019.03 - 2024.05
- Served as first point of contact for customers while maintaining professional and friendly communication.
- Resolved customer complaints, scheduled appointments, and managed a multi-line phone system.
- Performed data entry, media management, and maintained a tidy workspace.
- Oversaw staff performance, handled payroll and attendance records, and trained new hires.
- Managed opening/closing procedures and maintained supply inventory.
Education
High School Diploma -
Calmar Secondary School
Skills
- Customer Service
- Scheduling
- Front Desk
- Clerical Support
- Phone Etiquette
- POS
- Microsoft Word
- Multi-line Phones
- Data Entry
- Appointment Scheduling
- Records Management
- Office Administration
- Microsoft Office
- Staff Management
- Conflict Management
- CRM
- Google Sheets
- Social Media Management
- KPI reporting
- Data entry proficiency
Timeline
Customer Care Coordinator
Thermex Metal Treating Ltd.
2025.01 - 2025.11
Customer Relations Manager
Beast To Beauty Grooming
2024.05 - 2025.01
Manager & Receptionist
ForPaws
2019.03 - 2024.05
High School Diploma -
Calmar Secondary School