Hailey Gaskins
Tulare
Summary
Dedicated Medical Assistant skilled in implementing process improvements and maintaining accurate clinical documentation. Proficient in phlebotomy and patient care, consistently ensuring adherence to HIPAA regulations and enhancing patient satisfaction through effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
State of California
02.2021 - Current
- Implemented process improvements that streamlined patient intake procedures, reducing wait times significantly.
- Oversaw inventory management for medical supplies, ensuring availability for daily operations and minimizing waste.
- Contributed to quality assurance efforts by performing routine audits of patient documentation for accuracy and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Medical Assistant
Adventist Health
05.2019 - 01.2021
- Administered patient care and assisted with examinations, ensuring comfort and satisfaction.
- Managed appointment scheduling and maintained accurate medical records to enhance operational efficiency.
- Coordinated communication between patients and healthcare providers, facilitating effective information exchange.
- Trained new staff on clinical procedures and office protocols, fostering team development and cohesion.
- Led patient education initiatives on health maintenance and preventive care strategies to improve overall wellness.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
Server
Buffalo Wild Wings
03.2017 - 01.2019
- Implemented strategies to improve table turnover rates while maintaining quality service.
- Resolved customer complaints promptly, fostering repeat business and satisfaction.
- Conducted regular inventory checks to minimize waste and optimize stock levels in the restaurant.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Server
Cafe 101
05.2013 - 01.2017
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu items, service protocols, and customer interaction techniques.
- Developed strong knowledge of menu offerings, enhancing guest recommendations and upselling efforts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Certified Medical Assistant - Medical Assisting
San Joaquin Valley College
Visalia, CA01-2019
High School Diploma -
Coalinga High School
Coalinga06-2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Procedure assistance
- CPR
- Immunization administration
- Phlebotomy techniques
- Laboratory specimen collection
- Medical records management
- Patient care coordination
- Medical supply inventory
- Sterile technique
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
State of California
02.2021 - Current
Medical Assistant
Adventist Health
05.2019 - 01.2021
Server
Buffalo Wild Wings
03.2017 - 01.2019
Server
Cafe 101
05.2013 - 01.2017
Certified Medical Assistant - Medical Assisting
San Joaquin Valley College
High School Diploma -
Coalinga High School