Hailey Friedel
Guelph,Canada
Summary
Extroverted and experienced high-end Restaurant Server with highly developed time management skills. Significant barista and bartender knowledge and the ability to make a variety of drinks and provide recommendations to guests. Dedicated to continual upkeep of deep menu familiarity for the purpose of facilitating optimal dining experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Sea Smoke - High End Restaurant
10.2021 - 03.2024
- Ensured optimal guest experience by taking orders, serving dishes and removing dinnerware promptly with a positive attitude
- Took courses to gain knowledge on wine pairings and menu items based on customer needs and preferences, including upselling dishes and drinks
- Ensured maintenance of food hygiene in accordance to standards and guidelines
- Managed a section of 40 or more guests for approximately 8 hours a day while consistently achieving above 18% charge tip percentage
Server and Bartender
Ram in the Rye - Pub
09.2019 - 09.2021
- Served guests, took orders and removed dinnerware with practiced pacing
- Staffed bar and mixed drinks for bat patrons
- Leveraged drink knowledge to make craft beer and wine recommendations for dinners
- Trained new servers and familiarized new employees with company culture
- Compiled nightly sales numbers and profits and accurately completed accounting tasks
Server and Hostess
Diana Sweets Restaurant - Diner
05.2017 - 10.2019
- Served guests in a fast-paced environment and managed time for an optimal experience for each guest
- Assisted other employees to achieve maximum efficiency during peak times
- Attainted Employee of the Month on multiple occasions
- Fostered repeat business but getting to know customers and their orders
Education
Associate of Arts - Language And Intercultural Relations
Ryerson University
Toronto, ON05.2020
Skills
- Memorization
- Computer Competency
- Point of Sales Systems
- Wine Knowledge
- Highly Attentive
- Time Management
Certification
- International Master Barista Course - Level 5 (2018)
- Wine Certification from the Sommelier Certification Program (2020)
- The Canadian Institute of Food Safety’s official Food Handler Certification (2017, 2021)
- Smart Serve by by the Alcohol and Gaming Commission of Ontario (AGCO) (2019)
Timeline
Server
Sea Smoke - High End Restaurant
10.2021 - 03.2024
Server and Bartender
Ram in the Rye - Pub
09.2019 - 09.2021
Server and Hostess
Diana Sweets Restaurant - Diner
05.2017 - 10.2019
Associate of Arts - Language And Intercultural Relations
Ryerson University
- International Master Barista Course - Level 5 (2018)
- Wine Certification from the Sommelier Certification Program (2020)
- The Canadian Institute of Food Safety’s official Food Handler Certification (2017, 2021)
- Smart Serve by by the Alcohol and Gaming Commission of Ontario (AGCO) (2019)
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