Hailey Fleck
Timmins,ON
Summary
Proven leader with extensive experience at Cinema 6 Movie Theater, adept in staff management and problem-solving. Excelled in creating a safe, efficient work environment, significantly reducing discrepancies and enhancing customer satisfaction. Skilled in multitasking and customer service, ensuring seamless operations and positive experiences.
Overview
9
9
years of professional experience
Work History
Relief Manager
Cinema 6 Movie Theater
Timmins
09.2018 - Current
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Ensured a clean and well-organized store environment for an improved shopping experience.
- Addressed any technical issues quickly and efficiently, minimizing downtime and ensuring a positive customer experience.
- Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
- Maintained detailed records of inventory transactions to ensure accuracy in stock counts and prevent shrinkage losses.
- Placing orders and receiving orders
- Answering phones calls with inquiries
- Handling rentals and processing payment
- Placing change orders and receiving
- Making staff schedule
Cashier
Cinema 6 Movie Theater
Timmins, ON
09.2015 - 09.2018
- Welcoming customers, answering questions, help guide them to their seat
- Stocking and restocking items such as food and equipment items
- Cleaning workstation and equipment
- Opening and closing procedures by turning on machines, lights or Turing off as well as cleaning equipment at the end of night
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Training new employees
Skills
Staff Management
Self-Motivated
Good Telephone Etiquette
Multitasking Abilities
Problem-Solving
Time management
Customer service
Organization
Languages
English
Elementary
Timeline
Relief Manager
Cinema 6 Movie Theater
09.2018 - Current
Cashier
Cinema 6 Movie Theater
09.2015 - 09.2018