Hailey Dosanjh
Surrey,BC
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
CBS Parts
06.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Event Coordinator
Fast Track Indoor Karting
01.2021 - 06.2023
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Assisted with training and supervision of staff, driving successful event management.
- Produced contracts and invoices for events and monitored fee collection.
- Handled and uploaded event changes and cancellations within system.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
Retail Sales Associate
Hunnis
01.2022 - 06.2022
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Managed cash register operations using POS system and processed sales and returns.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Golf Pro Shop Employee and Banquet Busser
Hazelmere Golf and Tennis Club
01.2020 - 07.2021
- Greeted guests with positive and engaging attitude to promote superior experiences.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Cashier
Real Canadian Superstore
10.2018 - 12.2019
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Reported pricing discrepancies to supervisor.
- Discounted purchases by scanning and redeeming coupons.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
Education
Term 1 of RMT Program
West Coast College of Massage Therapy
New Westminster, BCHigh School Diploma -
Lord Tweedsmuir
Surrey, BC06.2022
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Creative Problem Solving
- Multitasking and Prioritization
- Event Planning
- Time Management
Languages
English
Full Professional
Timeline
Administrative Assistant
CBS Parts
06.2023 - 12.2023
Retail Sales Associate
Hunnis
01.2022 - 06.2022
Event Coordinator
Fast Track Indoor Karting
01.2021 - 06.2023
Golf Pro Shop Employee and Banquet Busser
Hazelmere Golf and Tennis Club
01.2020 - 07.2021
Cashier
Real Canadian Superstore
10.2018 - 12.2019
Term 1 of RMT Program
West Coast College of Massage Therapy
High School Diploma -
Lord Tweedsmuir
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