Hailey Donovan

• Implementing great customer service, time management, and multitasking skills
• Resolve any guest complaints promptly and find solutions to ensure guest satisfaction
• Training new staff on procedures and menus
• Food & drink handling
• Cash handling & debit systems
• POS system knowledge to place orders and sort receipts

• Worked long term with campers/ drop-in attendees between 8-15 years
• Created crafts, themed snacks, as well a teaching the campers/ drop-in attendees how to assemble them
• Planned games, activities, sports, etc
• Facilitated and traveled to and from field trips once per week
• Coordinated community fundraising dinners once per week
• Assisted youth with homework when possible
• Built lasting relationships with youth and parents or guardians
• Supported and assisted youth with conflict resolution strategies
• Occasionally assisted with the organization's food bank

• Food handling (grocery picking)
• Cash Handling, POS Systems
• Computer and Phone Skills
• Customer service

• Teacher's assistant for students with developmental disabilities (ages 15-21)
• Assisted with lesson plans
• Worked one on one with students on assignments
• Attended and facilitated field trips
• Helped with life skills class (meal plan and prep lessons, grocery shopping, personal hygiene, ect)

*Similar responsibilities to paid staff position from 2018-2022*

• Opening/ closing the rink
• Monitored public skating and drop-in shinny
• Cleaning up areas/ removing hockey nets
• Taking phone calls from public to assist with questions