Hailey Divitaris
Guelph,ON
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
5
5
years of professional experience
Work History
Barista
That Place On Queen
12.2020 - 08.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Hostess
Pickles And Olives Bistro
01.2019 - 04.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Secretary
Remax Realty
01.2020 - 05.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
Education
High School Diploma -
Port Perry High School
Port Perry, ON06.2022
Bachelor of Arts - Law
University of Guelph
Guelph, ON06.2026
Skills
- Safe Food Handling Practices
- Product Display
- New Hire Training
- Plates Presentation
- Phone Inquiries
- High-Volume Dining
- Seating Assignment Preparation
- Guest Inquiries
- Menu Memorization
Timeline
Barista
That Place On Queen
12.2020 - 08.2023
Secretary
Remax Realty
01.2020 - 05.2021
Hostess
Pickles And Olives Bistro
01.2019 - 04.2022
High School Diploma -
Port Perry High School
Bachelor of Arts - Law
University of Guelph
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