Hailey De Couto
London,ON
Summary
Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance the clients' day. Track record of fostering safe and supportive environment through empathy and adaptability.
Overview
2
2
years of professional experience
Work History
Support Worker
Avalon Specialized Services
05.2025 - Current
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Transported clients to appointments and events according to determined schedule.
Seasonal Sales Associate
Bath and Body Works
09.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Home Support Worker
Medical Priorities
09.2023 - 03.2024
- Developed trusting relationships with clients, establishing rapport and open communication.
- Ensured client safety by identifying potential hazards in the long-term care environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Provided emotional support during difficult times by actively listening and empathizing with clients' experiences.
Education
Bachelor of Arts - Child And Youth
King's University College
London, ON04-2028
High School Diploma -
Saunders Secondary School
London, ON06-2024
Skills
- Health and safety awareness
- Emotional support
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
English
Native or Bilingual
Timeline
Support Worker
Avalon Specialized Services
05.2025 - Current
Seasonal Sales Associate
Bath and Body Works
09.2024 - 12.2024
Home Support Worker
Medical Priorities
09.2023 - 03.2024
Bachelor of Arts - Child And Youth
King's University College
High School Diploma -
Saunders Secondary School
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