HAILEY CRAWFORD
San Jose
Summary
Friendly and dependable team member with 3+ years of experience in customer support and education. Passionate about making people’s days better and creating positive community connections. Skilled at multitasking, working in fast-paced environments, and collaborating with teams to deliver excellent service. Excited to bring kindness, reliability, and energy to Philz Coffee.
Overview
2
2
years of professional experience
Work History
Senior Writing & Reading Tutor
De Anza Community College Writing & Reading Center
09.2023 - 06.2025
- Helped students feel supported and encouraged, focusing on confidence-building and making each interaction a positive experience.
- Guided students from diverse backgrounds with writing and reading assignments, balancing up to 6 one-on-one sessions per day.
- Partnered with peers and supervisors to create workshops and resources, demonstrating teamwork and clear communication.
- Maintained progress records, coordinated schedules, and ensured an organized learning environment.
- Trained new tutors with patience and enthusiasm, fostering a supportive and collaborative workplace culture.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
Education
High School Diploma -
Del Mar High School
San Jose, CA06-2018
Associate of Arts - English
De Anza College
Cupertino, CA06-2025
Skills
- Fostering positive client interactions
- Effective communication in teams
- Effective time management
- Skilled in empathetic conflict management
- Ability to thrive in fast-paced environments
- Effective time management
- Strong partnership mindset
Timeline
Senior Writing & Reading Tutor
De Anza Community College Writing & Reading Center
09.2023 - 06.2025
High School Diploma -
Del Mar High School
Associate of Arts - English
De Anza College
Additional Information
- Enthusiastic about Philz’s mission to better people’s days.
- Comfortable working on feet, staying active, and lifting as needed.
- Quick learner eager to master barista skills and new responsibilities.
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