Hailey Clements
Port Colborne
Summary
Skilled multitasker with superior work ethic and great teamwork, problem-solving and organizational skills. Willing to take on any task to go above and beyond. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
287 West Side Rd, Port Colborne, ON, L3K 5Z2
03.2022 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Solicited customer feedback to identify and improve on areas of weakness.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Deli Worker
Lemayzzz Meats
Port Colborne, ON
04.2021 - 06.2022
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Education
Certificate - Pre Heath Sciences
Niagara College
High School Diploma -
Port Colborne High School
Port Colborne, ON06.2023
Skills
- Certified in Safe Food Handling (2024)
- Food Preparation and Safety
- Time Management
- Effective Customer Communication
- Paperwork Handling
- Hospitality Service Expertise
Certification
Trained in WHMIS and Safe Food Handling as of 2024.
Timeline
Supervisor
Tim Hortons
03.2022 - Current
Deli Worker
Lemayzzz Meats
04.2021 - 06.2022
Certificate - Pre Heath Sciences
Niagara College
High School Diploma -
Port Colborne High School