Hailey Cherry
Oceanside
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Receptionist
European Wax Center
Oceanside, CA
12.2025 - Current
- Greeting visitors warmly, creating a welcoming atmosphere at the front desk.
- Answering incoming phone calls and making outgoing phone calls.
- Processing payments using a POS system while maintaining accuracy during transactions.
- Scheduling appointments efficiently, confirming details with clients and staff to avoid conflicts.
- Checking in clients upon arrival, ensuring all necessary documentation is prepared.
- Communicating with team members regarding daily schedules and any client needs effectively.
- Promoting products and prepaid services effectively by engaging customers and understanding their needs directly.
- Marking up the books to gage guest's last visit, services, and potential sales.
- Sweeping, mopping, restocking products, and wiping surfaces during closing hours.
- Improved internal communication channels through the implementation of collaboration tools such as Slack or Microsoft Teams.
Customer Service Representative
GFranco Shoes
Oceanside, CA
06.2025 - 09.2025
- Handled customer orders, answered questions, and resolved problems in a timely manner by emailing, calling, and helping customers in person.
- Provided customer support by handling transactions with a POS system.
- Handled various types of payments for orders such as credit cards, cash, and digital currency.
- Efficiently packed and managed various types of orders and inventory.
- Experience with lifting boxes up to 40 pounds and carrying them to the loading dock to be shipped out.
- Managed customer returns and exchanges in a timely, communicative manner.
Receptionist (Seasonal)
H&R Block
Vista, CA
01.2025 - 05.2025
- Providing customer service by checking in clients for their appointments and tendering them out using a POS system.
- Managing appointments for clients aiding by both their schedule and staffs'. Making outgoing calls and taking incoming calls to schedule appointments and answer questions.
- Creating outgoing emails to clients and fellow staff members regarding news, updates, and important information.
- Managing documents given by staff by scanning, printing, and filing them.
- Handling cash, check, card payments while performing end of day tasks such as closing the cash register.
- Maintaining a clean and organized workspace by dusting, vacuuming, and wiping surfaces.
Sales Associate
LensCrafters
Oceanside, CA
10.2023 - 12.2024
- Knowledge of booking appointments, checking patients in for exams, working a digital cash register, processing returns/exchanges, tracking orders, dispensing and measuring eyewear.
- Handling a fast-paced work environment balancing customer service, phone calls, and organization.
- Using technology such as phones, computers, and tablets to accommodate customer needs.
- Advocating for customers and their needs by providing exceptional service upfront, over the phone, and via email.
- Experience working as a team with fellow sales associates and optometrists to promote and endorse eyewear, accessories, and eye appointments.
- Optimizing efficiency by using slow periods to restock, clean, and organize.
Server
Gold Dust Pizza
Copperopolis, CA
09.2018 - 09.2019
- Interacting with customers over the phone and in person providing exceptional customer service.
- Experience thoroughly cleaning areas both indoors and outdoors by sweeping, mopping, wiping, and sanitizing.
- Collaborating as a team and working alone to accomplish tasks around the workplace.
- Using a POS system collecting payments such as credit cards, cash, and gift cards.
- Working with kitchen staff to support order preparation, manage efficient deliveries, and minimize customer service issues by verifying meals.
Dishwasher
The Golf Club at Copper Valley
Copperopolis, CA
03.2016 - 01.2017
- Washing, drying, and stocking dishes in work area with efficiency during rush hours.
- Prepping food by cutting, slicing, shredding, and decorating various meals.
- Working as a team sweeping, mopping, sanitizing, vacuuming, dusting work area.
- Assisting servers by taking trays, cleaning off dining tables, checking on customers, and arranging event rooms.
- Using down time to organize dishwashing area, kitchen, and walk-in freezer.
Education
Associate of Arts - Studio Arts
MiraCosta College
Oceanside06-2024
General Education
Bret Hart Union High
Angels Camp01-2018
Skills
- Organizational Skills
- Fast Learner
- Front Desk
- Phone Etiquette
- Customer Service
- Communication skills
- Computer literacy
- Time management
- Microsoft excel
Timeline
Receptionist
European Wax Center
12.2025 - Current
Customer Service Representative
GFranco Shoes
06.2025 - 09.2025
Receptionist (Seasonal)
H&R Block
01.2025 - 05.2025
Sales Associate
LensCrafters
10.2023 - 12.2024
Server
Gold Dust Pizza
09.2018 - 09.2019
Dishwasher
The Golf Club at Copper Valley
03.2016 - 01.2017
General Education
Bret Hart Union High
Associate of Arts - Studio Arts
MiraCosta College