Hailey Charafeddine
Windsor,ON
Summary
Proven leader with experience at Qdoba, adept in enhancing customer satisfaction and streamlining operations. Excelled in POS system proficiency and demonstrated patience and empathy, significantly improving team productivity. Skilled in handling customer complaints and maintaining high standards of cleanliness, consistently delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Cashier
Wendys
11.2023 - Current
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
Supervisor
Qdoba
08.2019 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
No Degree - Nursing
St. Clair College
Windsor, ON04-2027
Skills
- Patience and empathy
- Handling customer complaints
- Maintaining cleanliness
- Cash handling expertise
- POS system proficiency
- Strong work ethic
- Upselling strategies
Languages
English
Full Professional
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification
- Smart Serve Certification
Timeline
Front Cashier
Wendys
11.2023 - Current
Supervisor
Qdoba
08.2019 - 10.2023
No Degree - Nursing
St. Clair College
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