Hailey Chapman
Summary
Results-driven and dedicated professional with experience in customer service, administration, executive support, and office management. Proven expertise in overseeing office operations, financial management, and supporting senior leadership teams. Skilled in managing large-scale projects, vendor relations, compliance, and HR functions, with a strong ability to adapt in dynamic work environments. Adept at building strong relationships, ensuring operational excellence, and driving organizational growth through strategic planning and meticulous execution.
Overview
19
19
years of professional experience
Work History
Office Services Manager
Toronto Blue Jays
10.2022 - 02.2025
- Maintained and managed all office spaces across the Rogers Centre, ensuring that all spaces were fully stocked with necessary office supplies, furniture, and technology requirements
- Led a small team of office services coordinators, ensuring operational excellence across the organization
- Forecasted and accommodated office growth, ordering new furniture and reorganizing layouts, as well as managing department relocations and construction for new offices
- Managed vendor relationships and ensured timely delivery of office-related services and supplies
- Developed and maintained department budgets, working closely with the finance department to ensure all expenses were tracked and managed appropriately
- Provided ad-hoc administrative support to leadership teams, managing scheduling, correspondence, and special projects
- Managed the shipping and receiving operations, including handling customs brokerage relationships for Business and Baseball Operations
- Chaired the Social Committee and participated in key planning groups for pre and post-season events
- Maintained a presence within the player facilities, ensuring spaces were well-maintained, and worked closely with clubhouse managers
- Served as a member of the Fire Drill Committee, participating in safety planning and execution
Operations Manager
Cranson Capital
04.2021 - 10.2022
- Maintained the financial, HR, and administrative operations of the company, ensuring smooth day-to-day operations
- Managed company finances in QuickBooks, including invoicing, bill payments, account reconciliation, and preparing monthly HST filings for the CRA
- Created and maintained the yearly budget, profit and loss reports, and the daily bank account ledger, ensuring all transactions were recorded accurately
- Acted as the primary point of contact for auditors, assisting with the yearly financial audit process
- Managed all office and vendor relationships, ensuring all operational needs were met and supplies were ordered and maintained
- Assisted in the preparation and filing of documents with the Ontario Securities Commission (OSC) and NRD
- Provided executive support to the President & CEO, including handling personal matters such as travel arrangements, high-net-worth finances, and home office management
- Oversaw employee onboarding and offboarding processes, including benefits administration and HR-related functions
- Supported recruitment by posting new job opportunities, reviewing applications, and facilitating interviews
- Coordinated employee and corporate events, ensuring seamless operations and positive experiences
Office Administrator
Cranson Capital
05.2020 - 04.2021
- Acted as the first point of contact for office inquiries, managing day-to-day office operations and ensuring smooth functionality
- Managed client data in Salesforce, ensuring accurate and up-to-date records for the sales and operations teams
- Processed incoming invoices, maintained a detailed record of all payments, and prepared monthly cheques in QuickBooks
- Assisted HR with onboarding, benefits enrollment, and employee attendance tracking
- Supported the finance department by maintaining accurate expense reports and assisting with monthly reconciliation
- Coordinated office supplies and maintained vendor relationships, ensuring timely delivery and cost management
- Managed internal communications and coordinated meetings for senior management
Compliance Administrator
Cranson Capital
05.2019 - 05.2020
- Ensured all sales representatives adhered to compliance regulations and company standards
- Assisted in updating and maintaining internal compliance policies and procedures
- Managed deal closings, collaborating with legal teams and issuers to ensure timely and accurate transactions
- Prepared investor statements and reports, ensuring all compliance requirements were met
- Attended industry seminars and kept up-to-date on regulatory changes and compliance best practices
- Assisted with internal audits, ensuring all documentation and processes were in accordance with regulatory standards
Executive Assistant
Cranson Capital
03.2018 - 03.2019
- Provided administrative support to the CEO, COO, and Managing Directors, managing their calendars, meetings, and travel arrangements
- Coordinated multiple Boardroom schedules, ensuring availability and efficient meeting logistics
- Maintained office filing systems, including hard and electronic copies of documents, and managed the CRM database
- Prepared documents for executive signatures and ensured all paperwork was processed in a timely manner
- Acted as the liaison between executives and other staff members, ensuring smooth communication and coordination
- Supported HR with employee benefits administration and tracking vacation/attendance records
- Managed health benefits and facilitated employee relations and communications
Financial Service Associate
Canadian Imperial Bank of Commerce (CIBC)
10.2017 - 03.2018
- Worked alongside the Financial Advisor to ensure a portfolio of over 300 clients had their financial needs met and expectations exceeded
- Responded to client emails and phone calls in a timely manner, providing financial advice and services
- Monitored client accounts, making financial suggestions to help them meet their financial goals
- Organized and processed client transactions on a daily, weekly, monthly, and yearly basis, ensuring accuracy
- Prepared document packages for client signatures and ensured all necessary paperwork was complete
- Managed the Financial Advisor's calendar, coordinating client meetings, lunches, and personal events
Mortgage Advisor Assistant
Canadian Imperial Bank of Commerce (CIBC)
03.2017 - 10.2017
- Collected personal documents from clients to support their mortgage application process
- Completed and submitted mortgage applications using D+H Expert, ensuring all data was accurately entered
- Ordered home appraisals through FNF Canada and managed communication between clients and appraisers
- Scheduled all client meetings for the Mortgage Advisor, ensuring timely coordination of appointments
- Maintained a general knowledge of mortgage rates, processes, and products to assist clients with their inquiries
Customer Service Representative
Canadian Imperial Bank of Commerce (CIBC)
06.2015 - 03.2017
- Created an exceptional client experience by proactively engaging with clients to understand and meet their banking needs
- Identified opportunities to deepen client relationships with CIBC, promoting products and services that met their financial goals
- Resolved clients' issues promptly, providing solutions and demonstrating commitment to service excellence
- Processed client transactions with exceptional attention to detail and accuracy
- Provided clients with information on a wide range of banking services and products
Server & Bartender
Casino Rama Resort and Casino
05.2011 - 05.2015
- Delivered high-quality service for a diverse clientele, including VIP guests and performers, maintaining a professional and friendly atmosphere
- Processed orders and payments through the POS system, including cash, credit, room charges, and VIP player cards
- Maintained knowledge of menu items and beverage offerings to provide informed recommendations
- Ensured the safety and cleanliness of the restaurant and bar area, adhering to industry standards and the Liquor Act
- Provided efficient and courteous service, ensuring customer satisfaction and repeat business
Customer Service Cashier
Zellers
05.2006 - 08.2009
- Greeted and assisted customers, delivering exceptional service and ensuring a positive shopping experience
- Processed transactions efficiently, handling cash, credit, and room charge payments
- Met monthly sales targets for HBC credit cards, contributing to the store's performance goals
- Managed returns, ensuring compliance with store policies while maintaining customer satisfaction
- Addressed customer complaints promptly and professionally, ensuring positive outcomes for both the customer and store
Education
Social Service Worker Diploma -
Canadore College
North Bay, ON05.2011
Skills
- Office and Operations Management
- Financial Management
- QuickBooks
- Vendor Management
- Relationship Management
- Project Management
- Event Planning
- HR Administration
- Onboarding
- Customer Service
- Client Relations
- Compliance
- Regulatory Knowledge
- Microsoft Office Suite
- Salesforce
Timeline
Office Services Manager
Toronto Blue Jays
10.2022 - 02.2025
Operations Manager
Cranson Capital
04.2021 - 10.2022
Office Administrator
Cranson Capital
05.2020 - 04.2021
Compliance Administrator
Cranson Capital
05.2019 - 05.2020
Executive Assistant
Cranson Capital
03.2018 - 03.2019
Financial Service Associate
Canadian Imperial Bank of Commerce (CIBC)
10.2017 - 03.2018
Mortgage Advisor Assistant
Canadian Imperial Bank of Commerce (CIBC)
03.2017 - 10.2017
Customer Service Representative
Canadian Imperial Bank of Commerce (CIBC)
06.2015 - 03.2017
Server & Bartender
Casino Rama Resort and Casino
05.2011 - 05.2015
Customer Service Cashier
Zellers
05.2006 - 08.2009
Social Service Worker Diploma -
Canadore College
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