Hailey Caithness
Landmark,Canada
Summary
Reliable and upbeat Finance Manager with a proven track record of promoting customer loyalty, satisfaction, and purchases through consultative techniques and diligent attention to individual needs. Possesses extensive knowledge in product merchandising, payment processing, and financing. Excels at building strong relationships while showcasing excellent organizational strengths and a superior work ethic.
Overview
8
8
years of professional experience
Work History
Finance Manager (Sub-Contractor)
Gauthier Chrysler Dodge Ram Jeep
11.2022 - Current
- Streamlined sales process with efficient appointment scheduling, timely paperwork completion, and prompt delivery coordination.
- Achieved high closing ratios by skillfully overcoming objections and presenting persuasive solutions to specific buyer concerns.
- Generated new leads through proactive client outreach, networking events, and dealership promotions.
- Grew repeat business by fostering long-term relationships with satisfied customers through attentive follow-ups and personalized recommendations.
- Exceeded customer expectations through in-depth product demonstrations highlighting key features and benefits tailored to individual needs.
- Increased upsell opportunities by staying current on product knowledge, industry trends, and competitor offerings.
- Maximized sales revenue by consistently meeting and exceeding monthly sales targets.
- Handled trade-in appraisals accurately by evaluating vehicle condition, assessing market value, and negotiating fair prices with clients.
Finance Manager
UB Driving
08.2022 - Current
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
- Consistently exceeded monthly sales goals by employing effective closing techniques during negotiations with customers.
- Collaborated with finance lenders to secure optimal financing options for buyers, streamlining the purchasing process.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Expanded customer base by actively engaging prospects through social media platforms and online marketing efforts.
- Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers.
- Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
Finance Manager
UB Driving
08.2022 - 11.2022
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
- Consistently exceeded monthly sales goals by employing effective closing techniques during negotiations with customers.
- Collaborated with finance lenders to secure optimal financing options for buyers, streamlining the purchasing process.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Expanded customer base by actively engaging prospects through social media platforms and online marketing efforts.
- Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers.
- Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
Office Manager
Auto Excell
07.2021 - 07.2022
- Coordinated office events, meetings, and scheduling ensuring timely execution and optimal scheduling for all participants.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews, training and onboarding new employees to promote a seamless integration into the team dynamic.
Finance Manager
RightRide Winnipeg - Auto Canada
01.2017 - 07.2021
- Optimized dealership''s online presence by updating social media content regularly, ensuring accurate vehicle listings with attractive photos and descriptions.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and product inventory to provide informed recommendations to clients.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Streamlined the sales process by collaborating closely with the service department on vehicle preparation and delivery timelines.
Education
High School Diploma -
River East Collegiate
Winnipeg, Canada06.2011
Skills
- Verbal and written communication
- Excellent multi-tasking ability
- Strong negotiation skills
- Office Management
- Customer Relations
- Scheduling Coordination
Qualifications Summary
Hardworking Success/ Result-Oriented individual with over 10 years experience in the Customer Service and Sales Industry. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Accustomed to working in fast paced environments
Timeline
Finance Manager (Sub-Contractor)
Gauthier Chrysler Dodge Ram Jeep
11.2022 - Current
Finance Manager
UB Driving
08.2022 - Current
Finance Manager
UB Driving
08.2022 - 11.2022
Office Manager
Auto Excell
07.2021 - 07.2022
Finance Manager
RightRide Winnipeg - Auto Canada
01.2017 - 07.2021
High School Diploma -
River East Collegiate
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