Hailey Bishop
Calgary
Summary
Experienced with managing customer inquiries and resolving complaints to ensure satisfaction. Utilizes effective communication techniques to build rapport and trust with customers. Track record of maintaining calm demeanor under pressure and delivering consistent, high-quality service.
Overview
10
10
years of professional experience
Work History
Customer Service Team Member
Metro Logistics
08.2021 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Assistant Manager
Dairy Queen Grill & Chill
04.2015 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Forest Lawn High School
Calgary, AB06-2016
Skills
- POS system operation
- Cash handling
- Customer focus
- Customer service
Timeline
Customer Service Team Member
Metro Logistics
08.2021 - Current
Assistant Manager
Dairy Queen Grill & Chill
04.2015 - 03.2022
High School Diploma -
Forest Lawn High School
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