Hailey Barreras
Lomita
Summary
At my current job I moved up to training as a Shift Leader in just 6 months of working there. I lead closes and opens. Moved to a more busier location to assist their team as a lead.
Overview
2
2
years of professional experience
Work History
Key Holder
Jersey Mike's Subs
05.2025 - Current
- Assisted in daily store operations by managing inventory and maintaining product displays.
- Provided exceptional customer service to enhance shopping experience and build customer loyalty.
- Conducted cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliation.
- Trained new employees on operational procedures, promoting a collaborative work environment.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Worked effectively in fast-paced environments.
- Increased stock accuracy by diligently organizing and replenishing inventory.
- Balanced cash drawers at end of shifts to ensure financial accuracy.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Crew Member
Pizza Kraft
05.2024 - 06.2025
- Prepared and assembled food items according to standardized recipes and guidelines.
- Operated kitchen equipment safely, maintaining cleanliness and compliance with health standards.
- Collaborated with team members to ensure efficient service during peak hours.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Engaged with customers to provide exceptional service and resolve inquiries effectively.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Nathaniel Narbonne High School
24300 S Western Ave Harbor City, CA 90710 United SSkills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Staff training and development
- Staff training
- Inventory monitoring
- Safety enforcement
- Task delegation
- Product ordering
- Opening and closing coordination
- Drawer counting
- Multitasking and prioritizing
- Inventory and stocking
- Handling complaints
- Basic mathematics
- Critical thinking
- POS terminal operation
- Decision-making
- Performance monitoring
- Resource planning
Timeline
Key Holder
Jersey Mike's Subs
05.2025 - Current
Crew Member
Pizza Kraft
05.2024 - 06.2025
High School Diploma -
Nathaniel Narbonne High School